Professional Objective(Internal) position where I can work on applications, closely together with the (key) users in an (international) environment where team spirit and a service minded attitude are important. Ideally I can use my experience with sales related processes like CRM, master data management, order processing, billing and EDI (interfacing). Contribution to the set-up and evaluation of new processes, functional analysis, definition of procedures, creation of documentation, training and support of key users are my areas of interest. I want to be the point of contact for business owners to translate the business requirements into the information system possibilities aiming to the best user experience.Experience Business requirements analysis, functional design, system configuration, follow-up of development of business applications & interfaces, data migration, technical testing, key user training & documentation, co-ordination of user acceptance testing and user support for different systems and interfaces.Relevant SystemsSalesforce, SAP SD, CRM applicationsRealized projects Customer service application environment interfacing with external partners (Salesforce).Ogone payment link integration with salesforce.Interfaces with external warehouses & service providers.e-Invoicing & e-Archiving (Tungsten/OB10, b-process, Ariba)Customer Master Data Management process using Adobe Interactive FormsOwn developed sales application tools. Data migration between different information systems.Soft skillsFlexible, studious & open minded. Good communication skills.Team player with positive attitude. Customer oriented.Over 20 years of experience in projects and contacts with business owners, key users, IT consultants and external business partners in an international environment.