With over 18 years of experience in the financial industry, including extensive Stakeholder engagement and account manager experience, I thrive as an Operational Manager. My journey in the retail banking industry has honed my leadership abilities, placing a strong emphasis on customer service, people management, and operational proficiencies. I bring with me a rich blend of self-discipline, professionalism and influence, crucial for steering teams and overseeing projects with finesse.Throughout my career, I have excelled in managing teams, fostering a culture of excellence, and driving performance through clear communication of objectives and standards. I am adept at analyzing processes to identify areas for improvement, implementing solutions, and monitoring outcomes to ensure sustained success. My commitment to delivering results, combined with my passion for continuous improvement, positions me as an asset to any organization seeking to optimize operations and elevate customer experience. In my most recent role, I had a diverse set of people of approximately 110 staff under my direct reporting line. I have an advance handle over MS Office and have a vast experience in drafting reports (PowerPoint and excel) to present to senior management as well as stakeholders. I am known as an early adopter of new in-house systems and technologies.