Overseeing the hospitality department of Muratie Wine Estate, ensuring all aspects of the food and beverage operations, restaurant and wine tastings. Responsible for exceptional experiences that incorporates the core values of Muratie such as world class wines, authentic meals and historical significance.Applying strategic planning to enhance guest experiences by incorporating training and mentoring of staff. Responsibilities includes but not limited to:Daily operations of tasting room and restaurantPlanning and overseeing functions and VIP groupsSale projections and stock controlMenu planning and wine pairingsGuest accommodation management - check in and check out

Overseeing operation of tasting room and SALT restaurant facility;Supervising two floor managers and thirty tasting room advisors to ensure smooth running of the tasting room and restaurant department;Training and facilitation of new staff members (wine education and restaurant service);Generate positive work morale and teamwork to increase sales figures.;Reporting on daily, monthly and yearly sales and visitor numbers to COO and Financial Manager;Monitoring and controlling daily cash-ups and sales;Liaison with restaurant owners and facilitate a bridge the two companies to ensure premium overall guest experiences;Sales and stock projection;Assisting and managing events and corporate functions (e.g., weddings and year end functions); andHosting VIP and international delegates.

• Guest Relations Managero Liaison with print media publicationso Building relationships with tourism establishmentso Liaison with VIP guestso Organising of events and functionso Managing client enquiries, complaints, and requests• Tasting Room Managero Staff management and performance measuremento Educational wine and olive oil tastingso Staff and waiter trainingo Assisting with marketing strategy and saleso Stock control and stock takeo Profit and Loss managemento Food Costing and planningo Ensuring hygiene protocols are in place and adhered to

Brand Ambassador & Social Media Marketing ManagerRegional Sales Manager for Western Cape, Garden Route, Eastern Cape and KwaZulu-NatalLiaison with Key Resale Clientele & DistributorsEvent Coordinator & Festival ManagementCorporate / Private Wine Tastings & Food PairingsWine Staff & Waiter TrainingWine Functions & National Wine Shows Representative

Consulting Social Media StrategistTasting Room & Restaurant ManagerBudgeting & Stock ControlFood & Beverage ManagerFood & Wine PairingsClient LiaisonsStaff Training

Managing the tasting room and cellar door salesConducting wine club and corporate wine tastingsContent & Social Media Manager:- Twitter- Facebook- Dombeya & Haskell Monthly Newsletter- Dombeya & Haskell Website ContentFood and Wine PairingsWine Tasting and SalesTailored Wine Education ProgramEstablishing Client Membership Programs

Human Resource ManagementFacilitating salary and wage payments.Restaurant Floor ManagerConducting Wine sales, wine tours and tastings.Cellar administration (SAWIS, Department Agriculture Wine Online)Exports and LogisticsAssisting with wine productionWine stock control

Assisting the Manager of the tasting room.Wine salesCellar toursWine tastingCash up and bankingStock control

1st placement after college. Responsibilities included: Planning tour packages (specialising in golf and wine tours) Wine and Historical Tours in and around StellenboschShuttle transports for private clients as well as DOC (Department of Communication)Company was bought by Neil's Transfers