Werner M. Email & Phone Number

New York City Metropolitan Area

Jay Conference offers high end meeting and event spaces.

United States

Provide upscale customer service to property residents and tenants alike.Aided in organizing furniture, appliance, large deliveries and placing work order requests. Coordinated pickup and storage services for postal packages and medical prescriptions.

New York, New York

Assisted customers with loading and unloading luggage, managed and conducted valet parking procedures.Provided excellent customer service to hotel guests answered general questions pertaining to dining and activity recommendations.conducted a weekly inventory count and restocked lobby convenience store.

335 Bowery St New York NY 10003

Perform reconciliation and Night Audit Package for all charges from the previous business day. Manage and distribute associated reports.Acting Manager on Duty (MOD) managing the entire property when MOD not present.Maintain upscale environment for high profile hotel guests and conference patrons by going above and beyond to provide optimum quality customer.

102 West 57th St New York NY 10019

Performed Night Audit, which involved, but was not limited to posting all accommodations charges, balancing property charges, and running daily statistic reports.Performed daily front desk processes in coherence of strict company policies and guidelines.Served as a resource for answers to inquiries and questions from guests, visitors, and colleagues.

102 Dorado Del Mar PR 00646

Reconciled all food, beverage and additional charges for two properties.Posted room and tax-charges to guest folios daily. Strived to maintain a pleasant ambiance through excellent communication, attention to detail, and excellent customer care.