Werner Mueller Email & Phone Number

Wood Dale, Illinois, Us

Audio/Video Integration

Tampa, Fl, Us

Direct report to CEO/CFO outlining current and future project planning, budgeting, roll out, cross department coordination, i.e. Sales, Production, Graphics, Engineering, Service, Installation, etc… Direct client contact from sales write up to implementation. Strong Customer Service, Post Installation review with client and internal team. Conduct weekly project meetings both internal to the organization as well as scheduled client meetings. Ability to thrive in a fast past industry. Able to multitask and provide project management for multiple projects simultaneously. Strong Customer Service and Common Sense approach to conflict resolution. Effective communicator, able to focus diverse groups to achieve common goals, benefiting company and client.

Director of Facility Operation/Security 2004-2009Oversee core operations of sixteen locations, to include CapEx budgeting, Security and Emergency protocol, theft prevention. Vendor and contract negotiations, purchasing, material and inventory control oversight. Instrumental in remodeling strategies from conception to completion to include layout and design. Direct report to the CEO/CFO, with follow up to Board of Directors. Liaison to The Illinois Race Board (IRB) directed by the appointed of the Governor of Illinois. Direct contact and reporting to local municipalities departments. P&L responsibility and forecast budgeting for each location.SELECTED ACCOMPLISHMENTSProject management to include budgeting (range 3million to 100K) and construction oversight/design to include eleven new locations within employment tenure. Addition of state of the art closed circuit digital security to include new and existing locations. First alert community notification to Illinois Horse Racing Tracks to include local government and FBI contacts.Improved dynamics of facilities with cooperation and direction to location management staff. Develop cost saving initiatives within daily operations site specific and companywide of facility management issue resolution, etc.Create and enforce corporate policies as dictated by employee handbook, conduct employee training seminars.Conduct and investigate theft to include employee staff/patrons

Manage Consumer Electronics Service Department to include Customer Service Reps, Bench Technicians as well as Field Technicians. Vendor Relations Development, Full P&L Responsibility. HR Trainig/Seminars, Develop Company wide Call Center located in Illinois for U.S. operations

Member of Senior Management staff with direct reporting to the V.P. of Operations as well as ownership group. Hire, train and manage 30-50 independent install teams as per company policies guidelines. Develop and train call center and existing support staff to ensure customer satisfaction. SELECTED ACCOMPLISHMENTSReorganize service department to include direct hire of field technicians with positive cash flowOversee and create inventory controls to eliminate waste and theft.Work in conjunction with sales department and marketing in order to achieve corporate goals.Project Management and Facility Management during reorganization of warehouse and facility remodeling.Call center training from conception to completion. Employee disciplinary action when needed in partnership with HR Department

Member of transition management team resulting from company acquisition. Conception and implementation of national parts department covering multi-state region. National call center development based within DesPlaines Illinois location. Facility management/over sight to include first tier key holder, security contact and administrator. P&L statement responsibilities forecasting departmental needs. Conduct annual reviews and employee performance. SELECTED ACCOMPLISHMENTSPurchaser of outsourced supplies and partsContract negotiations with outside vendor/contractorsPartner with HR department on employee hiring, coaching, training, disciplinary auctionRepair flow management, employee production and bonus compensation overviewFleet management for field technician vehiclesNegotiate manufacture warranty labor rates Customer and employee conflict resolution

Associate, Electronics

Education record

General Studies, General