Technical sales support at trade fairs and with customers within the DACH region. Interface between sales, service and product management. Technical product training for customers and installers.

Management of global customer service with collection of related KPI's. Disciplinary and technical management of 15 technicians. Optimization and further development of structures, processes and systems, as well as service staff. Relationship management with customers with related visits. Support and development of service partners at home and abroad. Escalation management towards the customers. Regular exchange with the sales department. Participation in quality management for the further… Show more Management of global customer service with collection of related KPI's. Disciplinary and technical management of 15 technicians. Optimization and further development of structures, processes and systems, as well as service staff. Relationship management with customers with related visits. Support and development of service partners at home and abroad. Escalation management towards the customers. Regular exchange with the sales department. Participation in quality management for the further development of processes and products. Show less

Management of the Service Area South to ensure service quality and customer satisfaction based on KPIs. Disciplinary management and further development of the factory service technicians. Strategic further development of the territory. Active negotiations with the contract customer service.

Disciplinary and functional management of technical customer service and application engineering; process monitoring and optimization of technical customer service and application engineering; worldwide training of distributors, customers, sales and application engineers; technical sales at customer sites and trade shows; project management.

Establishment and structuring of customer service in Germany and neighboring countries; disciplinary and technical management of customer service with 12 employees. Sales of services, service contracts and spare parts; technical sales support at customer sites and trade shows.

Worldwide service, commissioning and training on optical and tactile measuring instruments.

Worldwide service, installation and training of setting and measuring instruments. From 08/2002 service and sales. Responsible for training and further education of service technicians and sales staff. Technical sales.

Worldwide service deployment, commissioning and instruction on injection molding machines from the home office.

Maintenance and repair of the equipment in the factory and on site. Trainings at customers.

Worldwide service and installation of gear hobbing machines.