Involved projects:Dealer Local Platform - a system accessible to Automotive Dealers within the Mercedes-Benz Dealer network that is the single point of contact to the After-Sales and Workshops of the dealer. With the system you are able to purchase Maintenance Contract Extensions, view Dealer Invoices and Maintenance and Vehicle Certificates. Written in Microsoft Asp.Net MVC and utilizing the latest of Microsoft .Net Framework.Claim Recovery Information System - a system responsible for sending warranty and maintenance claims to Mitsubishi Japan as well as Freightliner for cost recoveryAftersales Local Platform for Sirius - a system that creates all Maintenance Contract for new vehicles sold.TAFF - Technical Assistance Freightliner/FUSO - a technical knowledge base system for all dealers in order to solve their daily technical issues.Galaxi - Point of Sale system that send through finance applications through to credit for newly purchased vehicles.Quantum - Credit system, that approves a finance application through a workflow.CLS - Collections and Legal System for the recovery of funds on non-paying customers.WFS Dual Interest - Wholesale finance system that indicates if there is interest on loans for both dealer and another finance institute.CPMS - Corporate Finance Credit system - a system responsible for capturing corporate finance deals and approving a facility to purchase a fleet of vehicles.

CMAM - Warehouse and logistical system for the deparment of health in MozambiqueGovTech - products display showcase at the yearly GovTech event

• Managing IT Staff and Consulting Staff.• Full Project Life Cycle of projects: Project Management, Installation, Configuration, Development, Training and ongoing Maintenance and Support for both core company products InVision and Agent Focus sold on a monthly subscription basis.• MS-SQL Database Administration and Fine-tuning of all customers (Includes writing of Stored Procedures, DTS Import Packages (now SSIS in MS-SQL 2005), Analysis, Extraction, Load and Transformation of data, writing of complicated SQL statements to extract and manipulate data. MS-SQL, Informix, Sybase and Oracle)• Programming in Visual Basic 6, Visual Studio 2002 using VB.Net 2002, Visual Studio 2003 using VB.Net 2003, Visual Studio 2005 using VB.Net 2005. Visual Basic for Applications (VBA) in Excel and Access using DLL objects to import and manipulate call statistical data from Siebel/ACD/Switch Databases (ie. Nortel ICM, Siemens, Avaya and Rockwell) into the InVision Staff Planning System.• Programming in Ruby script (fully OO language) in order to manipulate data in the InVision Staff Planning System. • Managing IT Infrastructure (Day-to day operations, IT Budget, Sourcing of Hardware/Software, Maintaining Backups, Active Directory, E-Mail Accounts, Website (both developing and implementation of CMS (Content Management System), Remote Access facilities, VPN connections and configuration thereof, Terminal Servers, Training Centre and Thin Clients, Routers, Switches, Cabling, Wireless Network, Security configurations and Firewalls).• Responsible for IT Policies and Procedures, Backup Strategies, Adherence to Security measures and Business Continuity Plans. • Setup and Maintenance of Site-to-Site and Client VPN Connections using Netgear, DLink and Cisco VPN Configurations.• IT Support (Server and Desktop Support of Maximizer, Symantec Anti Virus Corporate Edition, Symantec NetBackup Exec-Veritas, MS-Office 2000-2003).

• Full Project Life Cycle of projects: Project Management, Installation, Configuration, Development, Training and ongoing Maintenance and Support for InVision Staff Planning System.• Development of customized Visual Basic Scripts (VB Script) to calculate staff requirements in call centers. • Developed solutions to import data from different types of databases (MS-SQL, Informix, Sybase, Oracle) using Visual Basic for Applications (VBA), Visual Basic (VB), Visual Basic.Net (VB.Net) and COM Objects to manipulate data and import it into the InVision Staff Planning System (typically a MS-SQL or MS-Access database).• Wrote a Demonstration Program to market InVision as a product.• SQL Database Administration of all customers (Includes writing of Stored Procedures, Analysis, Extraction, Load and Transformation of data, writing of complicated SQL statements to extract and manipulate data. MS-SQL, Informix, Sybase and Oracle)• In-House IT Support (Desktop and Server Support)• Maintaining Infrastructure, E-Mails, Website, Switches, Routers, Cabling, Wireless Network, and Firewalls).• Extensively worked with Forecasting and predicting call volumes through graphical representation of charts and the use of Microsoft Excel.• Worked in-depth with customers providing scheduling solutions to call centre staff.

• Duties include basic Software support & maintenance of existing products: InterVoice IVR’s (Interactive Voice Response Systems), Davox Predictive Dialers, eWorkforce Management Staff Planning System, NiceLog Call Centre Voice Loggers. • Design & Implementation of new software solutions specific to customer requirements.• Multi-tier Database solutions with Visual Basic • COM Components/Objects and DLL's with Visual Basic 6 • Writing of Stored Procedures on Microsoft SQL 7/2000 • Davox Scripting Language (Script +) • InterVoice Call Routing Language for IVR’s • Wrote In-House Fault Logging System in Visual Basic 6