Chief Experience Officer
Current• Collaborated regularly with large, multi-faceted accounts to design solutions and strategies for digesting regulatory information; Primary CSM for 21 accounts consisting of 152 data users; Achieved a deep understanding of the client’s challenges and focused on the Client’s needs and becoming a true partner.• Managed day-to-day relationships and coordinated activities between marketing, sales, sourcing including webinars, newsletters, and other creative and bold ideas.• Focused on the… Show more • Collaborated regularly with large, multi-faceted accounts to design solutions and strategies for digesting regulatory information; Primary CSM for 21 accounts consisting of 152 data users; Achieved a deep understanding of the client’s challenges and focused on the Client’s needs and becoming a true partner.• Managed day-to-day relationships and coordinated activities between marketing, sales, sourcing including webinars, newsletters, and other creative and bold ideas.• Focused on the customer experience working to ensure successful renewals and expansion of usage; Provided timely response and resolution to all client inquiries and issues; successfully onboarded clients and provided frequent trainings and touchpoints resulting in more client satisfaction and loyalty.• Developed and implemented client focused company initiatives in coordination with others to ensure the commitment to our customers; Analyzed and reported on user statistics to better understand use cases and our client’s experience. Worked to implement user statistics to present customer health to leadership team.• Successfully articulated client feedback, trends and necessary product improvements to development team and stakeholders Show less