Chloe, Wern Lin Email & Phone Number

Adelaide, Sa, Au

Adelaide, Sa, Au

Australia

Australia

- Helped clients uncover value in products and services for their business needs, build customer loyalty- Analysed customer behavior, subscription life cycle and usage patterns- Managed and resolved client dispute, ensure smooth customer journey- Developed customer retention solutions and managed client retention- Provided pro-active client support via onboarding, health check, training touch points, and remove client’s roadblocks- Recovered, retained and expanded revenue

Adelaide, South Australia, Australia

- Planned, managed and executed marketing collaterals – both print and digital - Strategized and executed marketing campaign for all sales agents- Managed CRM Platform, updated progress and details of sales inventory- Organized sales agents’ documents and meetings; update operation related procedures and tracked account receivables- Ensured all administrative tasks operates efficiently- Resolved all complications from office maintenance to system errors

Adelaide, South Australia, Australia

Southern Klang Valley

- Led the team and successfully launched Malaysia’s First “Nature Sanctuary, SMART City”- Conceptualised and implemented branding and marketing strategies for the new township- Coordinated Investor Networking sessions for business partnership and land sale opportunities- Optimized product designs to suit consumer’s lifestyle needs

Petaling Jaya, Selangor, Malaysia

- Led Gamuda Land's participation in Home Ownership Campaign 2019 (a Malaysian Government initiative) to stimulate the housing sector and assist home buyers with home ownership- Key intermediate to Director of Marketing and Sales in overseeing group wide Marketing and Sales initiatives and performance tracking- Worked with the team on the development of a Consumer App for Gamuda Land and other group level CRM initiatives

Petaling Jaya, Selangor, Malaysia

- Positioned and conceptualized Gamuda Cove prior to its release to the public- Led the MOU Officiating Ceremony of an adventure park, with the presence of business partners, media plus a Hot Air Balloon gimmick- Led overall township’s research and analysis, ATL and BTL, activation as well as sales materials- Assistant to Project Director on group level Marketing and Sales matters- Successfully revamped Gamuda Land’s Marketing & Sales SOP

Petaling Jaya, Selangor, Malaysia

- Secretariat and coordinator to Managing Director’s meetings relating to new property developments progress tracking- Key coordinator for group marketing proposal and performance report to Senior Management - Pioneered Placemaking initiative for all Gamuda Land’s new property developments

Petaling Jaya, Selangor, Malaysia

- Founded and established Digital Marketing of Gamuda Land- Successfully revamp Gamuda Land’s website- Assisted in branding and positioning, ATL & BTL for development's in Klang Valley and Sabah

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Managed digital platforms for Friso Gold MalaysiaFriso Gold is a Premium Infant Nutrition from Dutch Lady Milk Industries Berhad, affiliate of Royal FrieslandCampina1. Project Management- Ensured internal team understood the brand and information relating to the campaign- Planned and executed digital campaigns- Managed the development of campaign microsite- Managed and executed the revamp of account’s website (Facelift an enabled multi-lingual function)- Managed… Show more Managed digital platforms for Friso Gold MalaysiaFriso Gold is a Premium Infant Nutrition from Dutch Lady Milk Industries Berhad, affiliate of Royal FrieslandCampina1. Project Management- Ensured internal team understood the brand and information relating to the campaign- Planned and executed digital campaigns- Managed the development of campaign microsite- Managed and executed the revamp of account’s website (Facelift an enabled multi-lingual function)- Managed timely delivery of materials to client as per agreed timeline2. Client Management- Key intermediate between client and agency in materials creation and delivery- Managed client’s expectation by providing suggestions and solutions to further improve on digital solutions- Met client's expectations while providing insightful rationale in each piece of workProject: 21 Days Yes Experiment (A 21 Days Say Yes Programme)Campaign: 1. Yes Experiment2. Say Yes to ExperiencesMedium:Website, Microsite, Google Ads, Facebook, YouTube and other online ads platform. Show less

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Content Creation for an Education Transformation Movement in Malaysia- Generated live Twitter content for Leaps of Knowledge Conference 2013- Crafted contents for new editorial posts in Frogasia’s Blog and Social Media Platforms- Assisted in creating internal communications - Staff Newsletters, Announcements, Memos, Videos etc.

- Assisted Dr. Poon Wai Ching and Tadayoshi Matsuda, Senior Researcher of National Institutes for Humanities, Japan - Predominantly in field data collection to measure the Water Contamination Level Around Klang Valley, Malaysia

Educated children aged below 12 years old on basic badminton skills

Bachelor Of Business, Marketing & Management

Activities and Societies: - Monash Malaysian Students Society - Monash Marketing Students Society Quick Summary 1. Conceptualised.

Bachelor Of Business And Commerce, Marketing & Management

Activities and Societies: Monash Performing Arts Club, Monash Entrepreneurship Club and Monash Business Club 1. Secretary of Monash.

South Australian Matriculation, Psychology, Accounting, Economics And Legal Studies

Activities and Societies: Welfare and Charity Keen Youths' Society (WACKY)

High School, Pure Science Stream

Activities and Societies: Prefectorial Board, Choir Club and Badminton Club 1. Head of Disciplinary Department, Prefectorial Board - Led.