As the Director of Cloud Operations at nCino, I was responsible for the company's AWS program across all environments and accounts, including those acquired by mergers and acquisitions. Successfully managed and executed cloud migrations and modernization of applications, architected custom AWS solutions, and provided technical assistance and mentorship to engineering teams. Demonstrated my proficiency in managing budgets, resources, and third-party negotiations, as well as communicating effectively with stakeholders and executive leadership. I hold multiple AWS certifications, as well as the CISSP credential, and I am always eager to learn and apply new technologies and best practices to enhance the security, performance, and scalability of nCino's cloud solutions.

• Led comprehensive management of Information Technology applications, communications (voice and data), and services for both production SaaS and corporate environments within the enterprise.• Directed operations across 10 offices, 5 physical data centers, and numerous instances on AWS & Azure in North America and Europe.• Collaborated with the C Suite team on finance, staffing, engineering, and legal matters.• Provided oversight for daily operations, technology planning, and implementation, as well as project management of networking and help desk functions.• Ensured the uptime and maintenance of the corporate IT infrastructure, spanning corporate offices, physical data centers, and cloud-based instances.• Implemented and maintained enterprise operational security measures.• Collaborated with finance teams for IT budget forecasting, tracking, and compliance.• Spearheaded hiring, firing, coaching, and professional development initiatives for staff.• Established a corporate change board and implemented change management processes.• Provided hands-on assistance in troubleshooting and deploying server, voice, network, security, and storage technologies.

Responsible for daily operations, technology planning and implementation, and project management of networking & security including:• Uptime and maintenance of corporate network infrastructure comprised of 10 offices across the US and UK comprised of Cisco routers, switches, firewalls, wireless, and voice.• Maintenance and support of Cisco Contact Center and Cisco Call Manager Voice over IP phone system.• Corporate & production IT security including firewall configurations, security scanning, IDS/IPS alerting and threat analysis, and security & event log reporting and alerting.

Senior IT Network Specialist and Operations Team Lead for Campbell Alliance. Responsible for operations, technology planning and implementation, and project management of IT including:• Day to day delegation of operational duties to team members.• Corporate IT security including firewall configurations, Active Directory policies, Nessus, Nmap, and other security scanning, IDS/IPS alerting and threat analysis, and security & event log reporting and alerting.• Architecture and implementation of Cisco Unified voice, video, and presence.

Technical Project Manager for AT&T’s next generation global product offerings from scope through implementation including IPv6, BGP multicast, voice over MPLS, and enhanced security

• Provided expert level design & support and exceptional customer service for a 30,000-node Cisco-based network comprised of LAN, MAN, & WAN sites.• Supported PACS, Phillips Carevue, Phillips OB TraceVue, and other clinical informatics systems security and infrastructure.• Designed enterprise policies and audits for systems and network security to ensure HIPAA compliance.