• Pre- and postprocessed localization files with the use of internal CAT tools• Solved technical issues with localized files including document types such as XML, JSON, HTML, MS Office files (Word, Excel, PowerPoint), Adobe InDesign files• Handled 50+ customer requests per week in Azure DevOps task queues• Ensured customer success by delivering high-quality products on time• Communicated directly with internal customers, language leads, DTP specialists and engineers to facilitate the QA and delivery process• Flagged issues with internal processes and suggested solutions to insufficient automation• Created and maintained technical documentation for localization tools and processes• Trained new team members

• Edited, published and tested localized websites using HTML and Microsoft SharePoint• Generated PDF user guides for verification with the use of customer tools• Checked PDF publications for content errors specified in customer guidelines• Reported issues in Atlassian JIRA and performed post-fixing QA of the final product• Cooperated with project managers and production teams responsible for error fixing to accelerate the QA process• Fixed text and layout issues in final PDF and InDesign files• Coordinated the process of releasing deliverables to printing houses

• Inspected the website for functionality errors, reported issues in MS Excel• Verified linguistic correctness of the content provided by the webstore• Provided English-to-Polish translations of documents relating to textile production

• Assisted customers with book selection and processed payments• Unpacked deliveries and updated the product database• Arranged products in an esthetic and orderly manner

Conducted an advanced-level class for teenage students

Taught a pre-intermediate group of adult students at their workplace