Weronika Legutko Email & Phone Number

Kraków, Pl

Kraków, Pl

Cracow, Małopolskie, Poland

As a Program Manager reporting to the VP of Automation and Intelligence in Enterprise Technology at Sitecore, I oversee the Application Repository's upkeep and play a strategic role in evaluating and monitoring our technology stack across all organizational departments. This includes conducting quarterly reviews of each department's stack, collaborating with business owners to identify evolving application needs, and maintaining close relationships with IT analysts and the procurement team to support our technology roadmap.A core element of my role is leading high-impact IT projects that drive efficiencies and innovation. One significant accomplishment was the successful implementation of the Moveworks Digital Assistant, an AI-powered chatbot that enhances employee engagement and experience. As an application owner, I continue to focus on optimizing the chatbot's capabilities to improve its functionality and impact.Currently, I am a part of a comprehensive application rationalization initiative aimed at streamlining Sitecore’s technology stack. This project focuses on transforming and consolidating applications with overlapping purposes, selecting the optimal platform to serve enterprise needs. My primary focus within this program involves unifying messaging platforms, while integrating all necessary functionalities and connections during migration. In this capacity, I work closely with cross-functional teams to drive project milestones and ensure alignment with organizational goals.With a focus on operational efficiency and digital transformation, I am committed to delivering impactful results and fostering continuous improvement within Sitecore’s technology landscape.

Cracow, Małopolskie, Poland

As the Workplace Intelligence Lead reporting to the Director of Workplace Experience, I spearhead the management of a diverse spectrum of data and analytics, aimed at enhancing employee productivity and engagement within our organization. A pivotal aspect of my role involves optimizing ITSM processes, leveraging the ServiceNow platform to track tickets and enhance process productivity. I oversee the management and growth of our ServiceNow operations and platform, collaborating closely with both internal team members and external partners to ensure seamless functionality and continuous improvement.A standout achievement in my role after successful move to ServiceNow platform includes the introduction of the Universal Request table within ServiceNow, simplifying and streamlining the end-user experience across all cases.I've introduced ticket tracking structures, including team dashboards and comprehensive reporting mechanisms, facilitating deeper insights into case management. Building upon this foundation, a groundbreaking project has been kicked off to integrate AI assistance, poised to revolutionize the resolution of basic requests, significantly reducing monthly inflow.I've played a pivotal role in enhancing asset management protocols by implementing a hardware asset management registry for company-issued computers within ServiceNow. Additionally, I've led the charge in managing an extensive intranet enhancement project, transitioning into a Program Manager role to deliver a comprehensive SharePoint Intranet and Ecosystem.With a relentless commitment to innovation and excellence, I am dedicated to driving impactful outcomes and fostering a culture of continuous improvement within our workplace ecosystem.

Copenhagen, Capital Region, Denmark

As the Workplace Experience Project Lead supporting the global Enterprise Technology Workplace Experience team, I serve as a driving force behind the enhancement of workplace processes and the seamless integration of technology solutions to optimize employee experiences. Collaborating closely with diverse stakeholders, I organize and motivate project teams, ensuring alignment with organizational goals and objectives.Key highlights of my role include the development and maintenance of robust Workplace Experience processes, encompassing Joiners Movers Leavers (JML) practices, hardware and software procurement, hardware setup, and ticket processing. Adhering to the ITIL framework, I have successfully orchestrated the transition to ServiceNow, championing a smooth migration from the previous ITSM tool. This achievement underscores my commitment to driving technological innovation and efficiency within our workplace ecosystem.I am dedicated to the ongoing optimization and improvement of IT Change Management practices, following ITIL best practices to ensure agility and adaptability in the face of evolving organizational needs. I have set new standards in process and workflow mapping by introducing swimlane process mapping techniques, fostering clarity and transparency in our team's operational workflows.I play a pivotal role in gathering IT service statistics and analyzing results to drive data-driven decision-making processes. By creating and maintaining performance/service status dashboards, I provide actionable insights to inform strategic initiatives and enhance overall service delivery.

Copenhagen, Capital Region, Denmark

As an IT Service Desk Engineer, I embarked on a dynamic journey during my student assistant role, supporting the local Copenhagen office while collaborating within a global team. This multifaceted position allowed me to excel in providing comprehensive 1st and 2nd level IT support activities, ensuring seamless operations for users across the EMEA region.Key responsibilities in this role included proficiently managing IT hardware procurement, facilitating user onboarding and offboarding processes, and maintaining IT equipment setup and maintenance protocols. I played a pivotal role in ensuring the smooth functioning of the local office environment, encompassing IT equipment support, meeting room hardware maintenance, and printer support.Additionally, I took charge of users' accounts administration in Microsoft Azure Active Directory, demonstrating a keen eye for detail and a commitment to maintaining data integrity and security standards. My expertise extended to working with and troubleshooting a diverse range of devices, including OSX, Windows, iOS, and Android platforms, further enhancing my versatility and adaptability in resolving user issues.Utilizing the ITSM tool FreshService, I efficiently managed incident registration, classification, and resolution processes, prioritizing tasks based on impact and urgency to minimize downtime and optimize user productivity. My proficiency in troubleshooting hardware and software incidents proved invaluable in swiftly resolving technical challenges and ensuring uninterrupted operations.Through my tenure as an IT Service Desk Engineer, I honed my skills in problem-solving, technical support, and stakeholder engagement, contributing to the seamless functioning of IT operations and empowering users to leverage technology effectively.

Master Of Science, Digital Innovation & Management

Open-ended understanding of management and innovation, primarily informed by studies of the use, management, and impact of IT.

Bachelor'S Degree, Global Business Informatics

IT in a social context: contemporary theories and perspectives on how to analyse media and technology as an integral part of society, work.