Weronika Puskarczyk Email & Phone Number

Gdańsk, Pl

Gdańsk, Pomorskie, Poland

Gdańsk, Woj. Pomorskie, Polska

- Order management; input and coordination in SAP.- Backorder coordination, monitoring the allocation, requested delivery dates and item statuses.- Shipment preparation based on customer requirements (minimum delivery values, SAP delivery blocks and credit blocks (prepayments, special payment plans)).- Cooperation with the sales team, logistics department, order fulfillment, credit management and marketing. Providing all necessary information as a direct customer contact. - First level of support for MUB/MOB and IR stores (handling various queries such as delivery discrepancies and customs clearance issues).- Management of various transportation documents such as AWB/BL/COO.- Monitoring and checking customer pricing in SAP, catching the discrepancies and providing reports to Key Account Managers.- Invoicing, creating debit notes and credit notes for the partner.

Gdańsk, Woj. Pomorskie, Polska

- Providing the highest level of service to Swarovski consumers and loyal Swarovski Crystal Society members.- Resolving multiple consumer and store issues by providing alternative solutions.- Cooperation with multiple departments, such as Accounting, Delivery, E-commerce, and Social Media.- Everyday contact with Swarovski consumers, stores and delivery providers from the UK, Ireland and Nordics through phone, chat and email.- Advanced use of operational programs such as SAP (CRM, Hybris) and ZigZag Global.

Gdynia, Woj. Pomorskie, Polska

- Investigation of payment card transactions in terms of crime or fraud based on MasterCard and Visa regulations.- Handling and carrying out financial operations on payment cards of Santander UK bank consumers.- Service and contact with the bank's foreign customers; creating correspondence sent to consumers from the United Kingdom.- Active cooperation with other bank departments.- Leading the investigation based on correspondence and transaction data provided by consumers and the bank.