Virtual Treatment Planning Trainer
Wrocław, Woj. Dolnośląskie, Polska
🔸Conducting comprehensive training (on software) for new employees. I planned and managed the work of teams consisting of 10-30 people, monitored key KPI indicators, and reported progress. I also scheduled training programs🔸Analyzing and resolving procedural and process ambiguities in an international environment, contributing to software development. I built relationships with stakeholders within the organization.🔸 Supporting change management processes, ensuring the smooth… Show more 🔸Conducting comprehensive training (on software) for new employees. I planned and managed the work of teams consisting of 10-30 people, monitored key KPI indicators, and reported progress. I also scheduled training programs🔸Analyzing and resolving procedural and process ambiguities in an international environment, contributing to software development. I built relationships with stakeholders within the organization.🔸 Supporting change management processes, ensuring the smooth implementation of changes, additional products, and processes into the main treatment planning software (for a department of around 150 people). I streamlined existing processes🔸 Creating documentation (project, procedures, reports) using MS Office and managed documentation quality in the OMS system. 🔸Ensured compliance with internal procedures and ISO standards, actively participating in internal and external work audits🔸Negatiating support and additional training schedules to align educational processes with team needs🔸Developin g evaluation systems and assessed the performance of CAD Designers👉 PROJECTS AND ACHIEVEMENTS: I led a comprehensive pilot project covering all phases: initiation, planning, execution, and closure. The goal was to implement a new training process combining theory with practice.🔸 The results achieved: - Productivity increased by 12.4%, enabling the handling of 46.17 more cases per person during training compared to the previous year. - Training pass rates improved by 21.53%. - Enhanced the independence of new employees.🔸Advancements I spearheaded: - A course management system for additional CAD Designer functions, serving approximately 1,000 users. - Reducing the number of production-related issues by 60%. - Participation in a Green Belt project, which lowered key metrics below 4% and reduced costs. Show less