Assistance with personnel procurement.Candidate record maintenance.Interview SchedulingAssistance with personnel forecasting and workforce planningManaging and directing emails to appropriate departmentsAssistance with the visa processCase tracking in AgileIT

HSE ContractInbound Calls and Outbound CallsProvided advice to customers primarily by phoneUsed service knowledge to solve problems for customers, as well as advise themKept up with service updates on a daily basisEffectively managed a database through accurate and efficient data entryAdhering strictly to data protection and confidentiality lawsThorough checking of the account before contacting the citizen

Processing high volume of various casesHandling personal data while adhering to GDPRTracking cases and updates on casesCalling Clients and following up on client's problemsSupporting Team members and actively coaching new members

HSE ContractInbound Calls and Outbound CallsProvided advice to customers primarily by phoneUsed service knowledge to solve problems for customers, as well as advise themKept up with service updates on a daily basisEffectively managed a database through accurate and efficient data entryAdhering strictly to data protection and confidentiality lawsThorough checking of the account before contacting the citizen

Volunteer workAnswering phones in a professional and friendly manner.Greeting and checking in patients.Dealing with Patient queries.Scheduling appointments, billing patients and processing payments.Operating office equipment including voice mail messaging systems, use word processing, spreadsheet, transmit correspondence & medical records by mail, email or fax, scanning and shredding.

Website Implementation: This consisted of running reports, stock control: this included migrating product from the old website to the new one, data extraction, building and maintaining up-to-date databases (exporting and importing large volumes of data as Excel spreadsheets), resolving issues with data transfer, resolving website issues, consulting with outside companies, designing and improving workflows, documenting and reporting progress to the project manager and CEO.Website Management: The Key responsibilities wereStock Control: Apart from migrating old website information to the new, this also included creating categories and sub-categories. Making sure that the website flow to the products was well defined.Information acquisition: Making sure that all the information on the site, including the products, were accurate. This also included photos, EAN codes, pricing and Keyword ResearchSEO & Google Analytics

Marketing: This included creating banners, note-taking, liaising with suppliers, brainstorming promotions, setting up promotions and courses, Social Media updates and email marketing.Miscellaneous:Customer Service: This was managing the website live chat, helping customers with website problems and occasionally taking orders over the phone and redirecting customers to the proper personnelReceipts: This was to help the Sales accountant. This was matching up what a customer spent to the right paperwork.Warehouse help: Additional help in the warehouse when needed

This was the primary position after the catalogues were printed, this encompassed order picking, checking and packing, Goods in management, Goods shipping (UPS, Nightline and DPD). Readying small equipment for engineers. Stock Control. Temperature monitoring.

Industrial Photographer/Marketing Assistant: This was the main reason for the hire as two catalogues were being created (Dental and Medical). Took product photos and edited them using Photoshop. Worked in InDesign to place them into the catalogue file before print. (Approx. 6 months)

This included cleaning the dental area and preparing it for the next customer, sterilising instruments and interacting with customers. As well as the opening and closing of the clinic.