Wes Bradshaw Email & Phone Number

Fort Collins, Colorado, United States

Independently and in collaboration with a small team of peer Claims executives, designed and launched a full service property claims department within 90 days of hire. Led the creation of claims handling guidelines, adjuster and manager hiring strategy, onboarding/offboarding program, estimating platform configuration and production scorecard development. Additionally played a key role in the development of estimating guidelines, claims and estimating system configurations, carrier relations… Show more Independently and in collaboration with a small team of peer Claims executives, designed and launched a full service property claims department within 90 days of hire. Led the creation of claims handling guidelines, adjuster and manager hiring strategy, onboarding/offboarding program, estimating platform configuration and production scorecard development. Additionally played a key role in the development of estimating guidelines, claims and estimating system configurations, carrier relations strategy, vendor vetting and selection, compliance strategy and quality assurance strategy and process. Within the first year of operation, met or exceeded all carrier, financial, operational and customer service targets. Post-launch, responsibilities include: + Non-Cat Claim Team guidance and leadership (technical & operational) + Field Team operation guidance and leadership (technical & operational) + Litigation Team guidance and leadership (technical & operational) + Claims Services Call Center - FNOL & Claim Inquiry process owner + Carrier Relations & Reporting + Claim system optimization, enhancement & innovation key collaborator + Claim process optimization, enhancement & innovation key collaborator Show less

Fort Collins, Colorado

Provided senior-level leadership to US Property Claim division, coordinated division overhaul beginning in November 2020, achieved, and sustained significant improvements in customer satisfaction and operational metrics Provided senior-level leadership to US Injury Claim divisions responsible for the handling of all auto injury and property liability claims Successfully led a multifaceted project to open Wawanesa’s first Claims Branch outside of U.S. Headquarters. Delivered… Show more Provided senior-level leadership to US Property Claim division, coordinated division overhaul beginning in November 2020, achieved, and sustained significant improvements in customer satisfaction and operational metrics Provided senior-level leadership to US Injury Claim divisions responsible for the handling of all auto injury and property liability claims Successfully led a multifaceted project to open Wawanesa’s first Claims Branch outside of U.S. Headquarters. Delivered project on time and under budget. Under an aggressive timeline, built multiple diverse teams of claim handlers that were seamlessly integrated into existing enterprise processes. Initial teams built include First Notice of Loss Auto & Homeowners, Non-Complex Auto and Complex Auto.Since 2019, teams within my division consistently achieved industry-leading Net Promoter Scores at both First Notice of Loss & Closed claim intervals. Show less

Greeley, Co & Mendota Heights, Mn

Lead business units of up to 100 employees, establishing department vision, operational and financial expectations. Frequently represented firm to external regulators and political bodies across the U.S. Create and repeatedly reinforce a continuous improvement culture, utilizing various methodologies/tools including Lean, Shingo, Kaizen and Agile Development. Provide senior-level direction and accountability to large teams handling complex and litigious claims in the following policy… Show more Lead business units of up to 100 employees, establishing department vision, operational and financial expectations. Frequently represented firm to external regulators and political bodies across the U.S. Create and repeatedly reinforce a continuous improvement culture, utilizing various methodologies/tools including Lean, Shingo, Kaizen and Agile Development. Provide senior-level direction and accountability to large teams handling complex and litigious claims in the following policy types: first/third-party auto injury, auto liability, Medicare supplemental, hospital-surgical, long-term care and disability incomeAnalyzed injury claim workflows, implemented process improvements in case evaluation and reporting, resulting in a 23% YOY (2014) decrease in overtime Using Lean principles, led the long-term care claims department to decrease year over year overtime expenses by 42%, improving customer responsiveness index scores by 30%Consistently met and often exceeded operational and financial targets while leading 11 managers and 82 claim handlers with 7,000+ injury claims and 400+ active lawsuits. Developed jurisdictional expertise in Minnesota, Nebraska, North Dakota, South Dakota and WisconsinVetted and monitored performance of 50+ external defense law firms throughout the Mid-West, as they represent policyholders and the enterprise in high-stakes litigationFound and/or created development opportunities for direct/indirect reports, resulting in promotions of 50+ high potential associates or mentees since 2014 Established and monitored multi-million-dollar budgets. Consistently met and often outperformed expense expectations, including a 1.5% below target expense mark for 2018.Coordinated response to an adverse State Supreme Court Decision, mitigated $10M+ exposure through proactive case review and communication with regulators Show less

Greeley, Co & Mendota Heights, Mn

Led technical and procedural activities of claim teams in homeowners’ property, homeowners’ liability, commercial property, commercial liability, auto property and auto injury claims in various environments.Led team with 1,200+ injury claims and 140+ active lawsuits in Minnesota. Independently managed policyholder and enterprise risk in complex litigation with authority in excess of $250,000 per caseAddressing a high-stakes regulatory matter, created start-up department to… Show more Led technical and procedural activities of claim teams in homeowners’ property, homeowners’ liability, commercial property, commercial liability, auto property and auto injury claims in various environments.Led team with 1,200+ injury claims and 140+ active lawsuits in Minnesota. Independently managed policyholder and enterprise risk in complex litigation with authority in excess of $250,000 per caseAddressing a high-stakes regulatory matter, created start-up department to handle international injury claims virtually. Hired and trained 120 handlers under aggressive timelines. Through operational discipline, improved regulatory compliance and a 20% reduction in handling expensesLeveraged Excel & Access expertise, developed performance metrics for a start-up department, improving team/individual accountability and responsiveness to the customers’ needsCoordinated enterprise response to catastrophic events, including tornados and hurricanes. Managed up to 50 claim handlers over large geographic territories under challenging conditions Show less

Greeley, Co

Established expertise in handling commercial property, auto & fire property, auto injury and subrogation claims Handled claims from 25+ different states and was utilized as a Subject Matter Expert to train new associates Handled highly litigious claims after significant catastrophes including Hurricane Katrina & Hurricane Ike

Master'S Degree, Computer Information Systems

Expected graduation 2025, with a program emphasis of Business Intelligence & Analytics

Graduate Certificate, Business Intelligence

Graduate Certificate completed May 2019. Program further developed my analytical skills and improved my data-guided decisions making.

Bachelor'S Degree, Major In Economics, Minor In Environmental Sciences