Michael 'Wes' B. Email & Phone Number

Tempe, Arizona, United States

Assisting in design of sanitary sewer, storm sewer, and water transmission and distribution systems.

Scottsdale, Arizona, United States

• Ability to utilize Civil 3D:
• Pipe Networks: to create utilities for small and large sites, able to utilize C3D Pressure Networks.
• Corridor: in development of alignments, road design with grading for utilities.
• Site Grading: with parcel design and creating existing and proposed surfaces.
• Setting up of Plan & Profile drawing sets.

Phoenix, Arizona, United States

• Combined survey, architectural, and client information into drawings to meet local jurisdictional requirements.
• Design of utilities, stormwater, sewer, and water systems.
• Ability to provide design team, and management with up to date with project status.

Mesa, Arizona, United States

I was not working due to an on the job injury that required surgery, I have been released to return to work with no restrictions.

Lacey, Washington, United States

• Development and implementation of standards and operational procedures.
• Created and maintained extensive drawing library derived from hard copy, scanned, and digital drawings.
• Conversion of multiple types of mechanical drawings to SolidWorks.Accomplishments:
• Designed site plans for future location in Iowa, meeting all required local, state jurisdictional requirements.

Lakewood, Washington, United States

• Reviewed existing procedures to anticipate potential security problems, and took immediate steps to resolve issues, reducing risk to client property/assets.
• Actively assisted law enforcement, and first responders during emergencies.Accomplishments:
• Patrolled multiple sites nightly, completed ‘lock-ups’, and logged vital information.

Federal Way, Washington, United States

• Trained team members in use of established resources to assist client concerns in a call center environment.
• Advised on de-escalation techniques, assisted customers that requested ‘supervisor’ for issue resolution.
• Monitor of client interactions for quality assurance, training opportunities, and customer satisfaction.
• Review follow-up cases set by team members, to ensure validity and adherence to established policies and procedures.
• Completed weekly/monthly operational reviews; revised individual action plans with team member.Accomplishments:
• Creation and upkeep of ‘bill-to-pay, survey, and site-wide attendance spreadsheets. Member of ‘Action team’, tasked with creation of better practices.

Tacoma, Washington, United States

• Planned and provided CAD training to drafting staff.
• Coordinated with company IT personnel for over network storage of current, and archived projects for rapid accessibility.
• Achievements:
• Provide client, utility, jurisdictional personal with current project information, and hold progress meetings to address questions.