Wes Curtis Email and Phone Number
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Wes Curtis is a Vice President, Data Center Operations at MEDHOST at MEDHOST. He possess expertise in management, leadership, process improvement, technical support, software documentation and 16 more skills.
Medhost
View- Website:
- medhost.com
- Employees:
- 501
-
Vice President, Data Center OperationsMedhost Sep 2022 - PresentFranklin, Tn, Us
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Senior Director, It Architecture & EngineeringMedhost Oct 2020 - Sep 2022Franklin, Tn, Us
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Director, It Architecture & EngineeringMedhost Jan 2018 - Oct 2020Franklin, Tn, Us
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Senior Manager, It EngineeringMedhost Aug 2016 - Dec 2017Franklin, Tn, Us
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Senior Manager, Hosted And Managed Services SupportMedhost Sep 2015 - Aug 2016Franklin, Tn, Us•Lead Managers of Hosted Services Admin group as well as manager of on premise hardware support call center operation team•Appointed PM’s for all process improvement plans and intake automation•Outlined and developed career paths with managers, team leads and Tier II resources•Worked with infrastructure groups in order to update and maintain hosted servers while staying mindful of changes passed in the Change Advisory Board weekly meeting•Interviewed and hired all management, TII and TI roles for both departments in conjunction with managers and team leads•Created Salesforce KPI and metric reports and dashboards for all of MEDHOST Infrastructure IT Teams•On-boarded Internal Operations in KeyedIn Projects as super user •Implemented and owned problem management process
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Service Desk ManagerMedhost Mar 2014 - Sep 2015Franklin, Tn, Us• Managed a team of 6 local and 2 remote resources to support a user base of approximately 1,200 employees• Established and maintained CSAT of 96.3% or higher with superior customer service• Responsible for bringing all workstations to security patching corporate standards for the first time in over 3 years via SCCM• Created and maintained employee schedules (regular and on-call hours)• Implemented and matured change management process for IT, Hosted Services and Professional services • Responsible for all mobile device purchase, maintenance, and data overage review• Reduced backlog by 90% through process improvement, automation and modernizing traditional processes• Worked to maintain budget and operating costs• Created, monitored and maintained metrics and KPI’s• Traveled with sales and marketing to monthly trade shows for technical support24/7 365 escalation point for all internal help desk matters
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Hardware Support Team LeadMedhost Oct 2013 - Feb 2014Franklin, Tn, Us• 24/7 365 escalation point for Level I, II, and III TSA’s• Responsible for shift scheduling and payroll duties• Ensured analysts thoroughly documented all calls including interdepartmental communications• Ensured appropriate follow-up and updates on all calls• Assisted TSA’s in creating and submitting new documentation to KB’s• Monitored and maintained departmental metrics and KPI’s• Taught ongoing training courses• Developed training documentation• Created and reviewed new KB articles• Involved in cross departmental training
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Technical Support AnalystMedhost May 2012 - Oct 2013Franklin, Tn, Us• Took 15-25 client support calls a day from hospital IT, physicians and nurses• Troubleshot hardware issues on IBM iSeries platform• Troubleshot calls regarding printer configuration, communication devices, scanners, archiving, tcp/ip configuration, linux server configuration and other hardware/software related topics
Wes Curtis Skills
Wes Curtis Education Details
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University Of Tennessee At MartinPsychology -
Belmont University
Frequently Asked Questions about Wes Curtis
What company does Wes Curtis work for?
Wes Curtis works for Medhost
What is Wes Curtis's role at the current company?
Wes Curtis's current role is Vice President, Data Center Operations at MEDHOST.
What is Wes Curtis's email address?
Wes Curtis's email address is we****@****ost.com
What is Wes Curtis's direct phone number?
Wes Curtis's direct phone number is +161555*****
What schools did Wes Curtis attend?
Wes Curtis attended University Of Tennessee At Martin, Belmont University.
What skills is Wes Curtis known for?
Wes Curtis has skills like Management, Leadership, Process Improvement, Technical Support, Software Documentation, Healthcare Information Technology, Troubleshooting, Strategic Planning, Team Leadership, Business Process Improvement, Healthcare Information Technology, Customer Service.
Who are Wes Curtis's colleagues?
Wes Curtis's colleagues are Omar Murad, Niharika Shah, Valeria Smith, Tamela Lowe, Carla Keller, Henry Lam, Brian Kelley.
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