Wes Gaines, Cfp (R) Email and Phone Number

Vanguard University Certified Trainer

●I specialize in data gathering from Vanguard clients to complete the Vanguard financial planning questionnaire.●I place the financial planning questionnaires through a Quality Control process.●High Processing Quality.●High Call Quality.

●Asset Transfer Specialist (Client asset level $100k+)●Products and Services Specialist●Open Account Specialist●Sales●Received Distinguished Rating on Year End Performance Review for 2009,2010●Facilitated various trainings as Vanguard University adjunct faculty (Investment Consultant-Vista New Hire, Investment Consultant New Hire, Complex IRA, Economic Conditions, Co-Browse, Business Development Group Follow-up Guidelines)●Project management - Training Design Internship (08/08 – 02/09)●Worked in a team-based environment●Designed training materials (Economic Conditions, VBS Refresher, Managed Payout Funds Refresher, Portfolio Discussion Training)●Call Quality Scores (2009 year end - 4.06, 3rd highest among all Investment Consultant-Vistas cross site; 2010- 4.06 YTD through May. Tied for highest among all NC Investment Consultants and Investment Consultant-Vistas)●Vanguard University Design Subject Matter Expert for Investment Consultant-Vista New Hire Redesign●Small Business Accounts Subject Matter Expert

●Asset Transfer Specialist (Client asset level that was less than $100k)●Products and Services Specialist●Open Account Specialist●Sales

●Processed transactions on participant accounts in Vanguard's 401k department, working as a phone associate. ●Serviced 401k, 403b, Non-Qualified Plan accounts. I specialized in High Net Worth accounts and in financial planning products, such as Vanguard's Managed Account Program, Financial Engines, Vanguard's 55+ Financial Planning Program.●Worked on the Spanish language phone gate on average 2 hours per day.

●Taught and evaluated speaking and writing skills in 1st, 2nd, and 3rd semester Spanish courses, using a communicative teaching method.●Developed and implemented in-class and online teaching materials (teaching plans, quizzes, exams, audiovisual presentations) for 2 different textbooks. ●Supervised a team of 14 instructors with the Spanish Basic Language Program.●Led 6 meetings per semester for that team and maintained daily email correspondence with them to meet deadlines and provide instructor support.

●Taught 5th, 6th, 7th, 8th grade Spanish courses.●Developed and implemented all teaching materials for those courses.●Managed and coordinated hardware support for 45 computers.