Wes Heeter Email & Phone Number

Indiana Office (2000 - 2010), Ohio Remote (2010 - Present)

Throughout my career at Manhattan Associates, I have provided customer support for a leading warehouse management software solution, a Windows-based solution with both on-premises and cloud-based SaaS deployment options.Senior Principal Support Consultant, 2014 - PresentPrincipal Support Consultant, 2008 - 2014Senior Support Consultant, 2004 - 2008Support Consultant, 2000 - 2004I have performed similar work roles throughout my tenure, with increasing levels of responsibility and leadership, including the following highlights:· Provided customers with technical & functional support in a professional and timely manner· Developed and delivered training on various technologies and processes for team members· Excelled in detailed, professional written & verbal communications with a personal touch· Performed technical research & troubleshooting to diagnose and resolve difficult issues· Managed workload process and assignments for distributed team in other geographies· Championed knowledge base documentation with focus on detail and searchability· Built ongoing relationships with customers & coworkers across organizational lines· Executed upgrade planning, implementation, & post go-live support· Designed, developed, supported, & upgraded custom modifications· Interviewed potential candidates and assisted in hiring decisions· Acted as liaison between Customer Support and R&D teams· Performed technical audits of customer environmentsTechnologies: C#, J#, .NET, SQL Server, SQL Server Reporting Services (SSRS), Crystal Reports, COM+, IIS, Team Foundation Server (TFS), GIT

Columbus, Ohio Area

· Created bank and customer reports using Crystal Reports · Programmed in proprietary document output language · Assisted in the implementation of a new system · Mapped data to interface specifications · Developed data conversion process · Performed daily backup routine