Wes Mitchell Email & Phone Number

Tulsa, Oklahoma, United States

Leads 211 of Eastern Oklahoma (211EOK), a free telephone and digital service connecting individuals in need to important community services in the 37 counties in Eastern half of Oklahoma. 211EOK is the direct link via phone, app/web/text, and social media between people who need assistance and organizations that can provide that assistance. Provides.

Tulsa, Oklahoma, United States

• Transforming organizations by facilitating the convergence of the people, technology, and business processes to drive innovation, client satisfaction, and positive business outcomes.

Tulsa, Oklahoma Area

• Formerly Electronic Data Systems, Employed November 1982 - July 2017
• Leader of Operations for a 1,500-member team spanning multiple continents and disciplines.
• Provided service delivery and fiscal management to 50+ Global 100 companies for over $500M in expenses and $1B in revenue.
• Transformed clients utilizing ISO9001, ITIL, and Lean 6 Sigma process methodologies which included American Airlines, United Airlines, Sabre Corporation, and County of San Diego.

Europe

• Physical and process consolidation across European Information Centers.
• Evaluated Information Technology Centers for consolidations, migrations, and ‘Best Practices’.
• Implemented Information Technology Information Library (ITIL) processes and industry standards for the Service Management elements of Incident, Problem, Change, and Releases.
• Built positive client relationships and served as accountability leader for clients with service delivery issues.

Charlotte, North Carolina, United States

• Performed IT systems mergers, acquisitions, migrations, and delivery for Fortune 100 companies.
• Analyzed company’s Application, Infrastructure, Process, and Cultural inventories to identify gaps within Informational Technology Information Library (ITIL), Service Management, and IT industry ‘Best Practices’.
• Created transformation plans to align the IT environment with ‘Best Practices’ and company strategy.
• Transformation reduced both expense and errors while driving… Show more
• Transformation reduced both expense and errors while driving technology innovation which increased revenue.
• Led all phases of client relationship from Request for Proposal (RFP), sales cycle, transformation, and delivery.

Charlotte, North Carolina, United States

• Led ‘Always Available’ computer operations team, responsible for monitoring systems and applications, implementing changes, and leading incident management for Fortune 100 companies.
• Represented Technology Operations for RFP responses and the sales cycle while participating in migrations and process improvement and implementation.
• Accountable to multiple clients for operations delivery.