Wes Stephens Email & Phone Number

South East Region

Providing land owner with land management and eco-friendly solutions to maintain land and wildlife.

Research Triangle Park

• Escalation points for critical customer escalations and engaging appropriate resources to provide timely resolution to the customers.• Performed data analysis on reasons for escalations, identifying trends, and presenting observations and recommendations to senior leadership and Customer.• Proactively monitor backlogs to identify customer dissatisfaction indicators and act upon those incidents.• Collaborated with multiple internal Cisco teams including Incident Management, Problem… Show more • Escalation points for critical customer escalations and engaging appropriate resources to provide timely resolution to the customers.• Performed data analysis on reasons for escalations, identifying trends, and presenting observations and recommendations to senior leadership and Customer.• Proactively monitor backlogs to identify customer dissatisfaction indicators and act upon those incidents.• Collaborated with multiple internal Cisco teams including Incident Management, Problem Management, Change Management, Service Delivery and Operations Management.• Managed customer concern and issues by having daily meeting, setting expectations to exceed the expectations for highest level of customer experience and satisfaction.• Troubleshoot and analysis customer impacting issues that require in-depth evaluation and provide lead Engineering support. Show less

Research Triange Park

UC Tier 3 EngineerCaaS cloud services engineer

• Senior level Network Engineer that managed and repaired customer voice and data network services that included over 16,000 Verizon customer, some S&P 500 companies.• Technical and shift supervisor. • Provided Senior Technical expertise, mentored and trained lower-level engineers and new hires.• Received multiple individual awards and bonuses for Service Uptime and meeting MTTR as company and organization.

Ft Bragg

• Joined the United States Army as E-1 (Private) and achieved rank of E-5 (Sergeant) in less than 3 years.• Army Airborne graduate with active jump status and over 60+ jumps.• ARCOM, AAM, Good Conduct, and multiple other badges and awards.• Army Non-Commission Officer School• Army Airborne School• Possessed Top Secrete Security Clearance• GTE Node switch and radio operator school