Implementation Software Specialist for Enterprise Voice Applications Complex Implementations in the Avaya CM (Communication Mgr), AES, Session Mgr, Messaging product arena.Subject Matter Expert in "Framework" design, maintenance & implementation in regard to dialplan, numeric consistency & organization for multi-location switch / sites off a single CORE Voice Platform AND multiple CORE platforms national & international.Assisting clients to ease troubleshooting with organizational… Show more Implementation Software Specialist for Enterprise Voice Applications Complex Implementations in the Avaya CM (Communication Mgr), AES, Session Mgr, Messaging product arena.Subject Matter Expert in "Framework" design, maintenance & implementation in regard to dialplan, numeric consistency & organization for multi-location switch / sites off a single CORE Voice Platform AND multiple CORE platforms national & international.Assisting clients to ease troubleshooting with organizational structure within the Voice environment.Conducted field trials in SIP Voice arena with Avaya CM & Session Mgr & various vendor SBC's (Sipera/Avaya, Acme, Sonus) with various carrier services (Verizon, Paetec/Windstream, AT&T).Implementation Specialist on Voice best practices/standards among team peers. Show less

Design, Configuration of PBX translations for station users, features, trunking, complex routing to public network or intraswitch/ interswitch. Small site implementation project management, end-user & administrator training on systems. Physical CPE Installation & wiring concepts.On small edge site installations, performed all facets of the installation from project management duties, software translations, physical installation including wiring and customer training. Traveled to these… Show more Design, Configuration of PBX translations for station users, features, trunking, complex routing to public network or intraswitch/ interswitch. Small site implementation project management, end-user & administrator training on systems. Physical CPE Installation & wiring concepts.On small edge site installations, performed all facets of the installation from project management duties, software translations, physical installation including wiring and customer training. Traveled to these sites around the US.Developed Project Plans using MS Project, Deployment schedules, scheduled internal or external resources as necessary. Maintained profitability thru project as a single resource for these smaller projects. Show less

Managed implementation process of installations for Lucent Merlin products, including the review and assurance of system configurations and the coordination of resources for installation and training.Acted as primary customer/ end-user interface providing support & training.Interfaced with both internal & external support resources (i.e. data/ network vendors, facility vendors, analysts, Lucent NSAC, technicians) including project management & communication with all resources engaged in… Show more Managed implementation process of installations for Lucent Merlin products, including the review and assurance of system configurations and the coordination of resources for installation and training.Acted as primary customer/ end-user interface providing support & training.Interfaced with both internal & external support resources (i.e. data/ network vendors, facility vendors, analysts, Lucent NSAC, technicians) including project management & communication with all resources engaged in the delivery & acceptance of the resulting end user customer solution. Show less

Delivered standard end-user & call center training on Lucent Partner, Merlin & Definity products in either a structured classroom or one-on-one training including administration of system(s).Interfaced with all technical & support resources/ staff (i.e. Systems Consultant, AE / Sales Agent, technicians, project managers, software specialists, customer) to gather information for developing cirriculum.Performed and delivered all facets of "excellent" customer training.

Implemented new nationwide sales & installation program called "ICAP" for the Lucent small business agent & indirect sales channel for small business sales.Procured & coordinated contracts for approved new vendors under ICAP program. Developed the program participants from 2 states to 12 states in 4 months.Developed processes with internal and external vendors, distributors/ fulfillment centers, acquisitions & Lucent care centers to ensure program success.Processed complex sales… Show more Implemented new nationwide sales & installation program called "ICAP" for the Lucent small business agent & indirect sales channel for small business sales.Procured & coordinated contracts for approved new vendors under ICAP program. Developed the program participants from 2 states to 12 states in 4 months.Developed processes with internal and external vendors, distributors/ fulfillment centers, acquisitions & Lucent care centers to ensure program success.Processed complex sales orders for regional & nationwide Account Executives for small business systems including coordination of installation & training.Handled a large call volume involving extensive problem solving & technical support for field agents & customers.Interacted with inside & outside sales, management & other care centers to ensure closure on deals.Extensive customer interaction. Handled duties above & beyond official job description. Troubleshoot for any and all problems. Show less

Processed complex sales orders for regional Account Executives for small business systems including coordination of installation & training.Handled a large call volume involving extensive problem solving & technical support for field agents & customers.Interacted with inside & outside sales, management & other care centers to ensure closure on deals.Extensive customer interaction. Handled duties above & beyond official job description. Troubleshoot for any and all problems.