• Partnered with the senior leadership team to refine and execute multi-year corporate strategy and objectives; collaborated with marketing and product management to define the overall product roadmap and technology strategy; aligned product and technology initiatives with corporate goals; and supported long-term business objectives.• Defined and implemented an overall technical strategy and architecture to ensure the effective management and utilization of data assets and supported company strategy to grow verification and intelligence product groups.• Collaborated with architects to drive the adoption of modern technologies, tools, designs, and methodologies to accelerate development and improved operational efficiency; to deliver scalable and secure solutions.• Addressed organizational and technical debt to mitigate business risk, support future business growth, and executed company strategy.• Managed all financial operations and budgets for $5M+, including expenditure reporting. • Fostered a cross-functional culture of trust, innovation, collaboration, and physiological safety between the technology and business teams, encouraging experimentation and driving a continuous improvement mindset.• Led a high-performing team 100+ in US, Serbia, and Colombia, conducting annual performance evaluations, planning, and assessments.• Oversaw daily and routine operations and project management. SELECT ACCOMPLISHMENTS• Led the deployment process migration into complete CI/CD decreasing release time by 35%, with $500K+ yearly savings.• Achieved a 30% efficiency increase by addressing tech debt and implementing new processes and policies.• Implemented Site reliability metrics SLI, SLO, and Error Budget as the standard service quality measure.• Spearheaded the increase in product capacity by 300% to support business growth.• Delivered verification and intelligence products to move into a CPAAS and Digital Identity company to help clients, Microsoft, Meta, etc.

• Led the application of the latest technology and delivered innovative, interactive, and scalable client solutions. • Managed talented and diverse engineering teams, including hiring new engineers. • Drove the design, development, and delivery of company core applications, EDIs, and portals. • Revised architecture, including proposing enhancements to implement plans and ensure scalability. • Tracked and monitored system performance and issues, including performance comprehensive actions to minimize downtime and manage required enhancements to the existing system. SELECT ACCOMPLISHMENTS• Developed a new product, “Life Plan,” including a fully revamped EDI engine, a portal to handle data exchange, and a portal for LegalZoom customers’ employees as part of their benefit to utilize legal services.• Delivered a new customer portal that supports various customer products with data-driven configuration and replaced the old monolithic portal.

• Established comprehensive IT policies and procedures to support the implementation of strategic vision in collaboration with senior leadership. • Managed all technology operations to align with established goals and objectives. • Led and grew a talented team with 30+ engineers to handle product applications development responsibilities for comprehensive business divisions.• Oversaw all engineering projects per company-established policies, including requirements definitions, cost-benefit analysis, and purchasing. • Evaluated and analyzed business requirements of multiple departments to cement technology needs through continuous engagements with key stakeholders and partners. • Developed and implemented custom interactive information management solutions for a diverse group of clients. • Performed troubleshooting of critical applications until resolution. • Built and sustained many infrastructure services required for application developments, including workflow, EDMS, mail, and SMS services. SELECT ACCOMPLISHMENTS• Led the delivery of the company tracking system handling shipments’ lifecycle from pickup to delivery, including a scalable, dynamic billing and costing system used by 14K+ employees worldwide.• Delivered significant applications, including in-house CRM, logistics system, Shop and Ship, etc.• Designed and developed state-of-the-art customer mobile apps in collaboration with pivotal labs in the United Kingdom. • Authored an in-house EDI engine to support multiple channels, including FTP, email, file systems, and handling of million transactions daily. • Collaborated with the DevOps team to automate deployment processes and set required alerting for a proactive approach to incidents.

I joined the company during my Master's degree study as a consultant on a strategic large-scale project for Verizon, in partnership with Accenture and with offshore teams in India and the Philippines. The project's main focus was to author an EDI solution based on Microsoft BizTalk to automate the telephone line ordering process. During this two-year project, my responsibilities were extended to include more design duties and managing the offshore teams. Toward the end of the project, I was working on the whole project. ●Application design and development using Microsoft BizTalk●Manage offshore teams in the Philippines and India●Database design and development●Perform application QA tasks and apply ALM●Perform and manage ALM activities

●Desiend and developed company core applications varying from desktop to n-tier, including database design, testing, reporting●Led in-house and outsourced projects ●Supported IT Infrastructure WAN, LAN