Wesam Yousry, B.Sc., Pmp Email & Phone Number

Oakville, On, Ca

Ontario, Canada

• Managed day-to-day branch operations, providing leadership and guidance to staff to ensure smooth workflows and high performance.• Cultivated a culture of exceptional customer service by addressing inquiries promptly, resolving concerns effectively, and maintaining high customer satisfaction levels.• Oversaw branch financial performance by setting and achieving revenue targets, monitoring expenses, and implementing profitability strategies in compliance with regulatory… Show more • Managed day-to-day branch operations, providing leadership and guidance to staff to ensure smooth workflows and high performance.• Cultivated a culture of exceptional customer service by addressing inquiries promptly, resolving concerns effectively, and maintaining high customer satisfaction levels.• Oversaw branch financial performance by setting and achieving revenue targets, monitoring expenses, and implementing profitability strategies in compliance with regulatory guidelines.• Ensured strict adherence to all regulatory requirements and company policies to maintain operational integrity.• Designed and executed localized marketing strategies to attract and retain customers, driving growth and expanding the branch's customer base. Show less

Mississauga, Ontario, Canada

• Assessed customer needs and provided tailored advice on personal banking solutions.• Managed customer transactions efficiently or directed them to appropriate internal teams for specialized assistance.• Stayed current on industry trends, practices, and personal banking and credit card services developments.• Incorporated marketing promotions and programs into customer interactions to enhance engagement and drive product adoption.

• Provide clients with plans to drive business growth, attract new clients, research new market opportunities and oversee growth projects• Create sales projections and forecasting revenue, in line with projected income  Help organizations obtain better brand recognition and financial growth• Coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins• Create and… Show more • Provide clients with plans to drive business growth, attract new clients, research new market opportunities and oversee growth projects• Create sales projections and forecasting revenue, in line with projected income  Help organizations obtain better brand recognition and financial growth• Coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins• Create and execute marketing campaigns to promote clients’ products/services and increase brand awareness Show less

Egypt

I'm proud that I've managed to increase Customer Satisfaction level by 35% for a major retailer by developing a Customer Service Policy and training Floor Salespersons, Cashiers and Customer Experience Representatives.During my work at Adam's, I have had the opportunity to:● Provide media consultancies and branding manual for a major road construction company, increasing public awareness of the company’s project by 40%● Establish Marketing Media Plans for large companies… Show more I'm proud that I've managed to increase Customer Satisfaction level by 35% for a major retailer by developing a Customer Service Policy and training Floor Salespersons, Cashiers and Customer Experience Representatives.During my work at Adam's, I have had the opportunity to:● Provide media consultancies and branding manual for a major road construction company, increasing public awareness of the company’s project by 40%● Establish Marketing Media Plans for large companies in diverse industries varying from retail stores to electronics● Plan and execute social media campaigns for a major restaurant/café, increasing Facebook followers by 600%● Execute 17 Marketing/Customer Service courses, seminars, and training programs for different companies and continued education institutes Show less

Port Said

For almost a year, I've managed to share my Marketing Passion with undergraduates by teaching them: ● Distribution Channels ● Introduction to IMC (Integrated Marketing Communications)I was also able to share my 7 year-experience in the Shipping Industry through teaching two courses of the "FIATA Diploma" to postgraduates: ● Sea Containers ● Intermodal Transport

Egypt

I'm proud that I've been able to increase the company's presence at industry events by 50%, gaining more exposure in the national and international shipping industry.I've also had the chance to work on several projects that::● Enhanced corporate image through hands-on involvement in public relations events and industry conferences both locally and internationally, sponsoring Best Global Container Shipping Line Award for 2 consecutive years.● Created and implemented… Show more I'm proud that I've been able to increase the company's presence at industry events by 50%, gaining more exposure in the national and international shipping industry.I've also had the chance to work on several projects that::● Enhanced corporate image through hands-on involvement in public relations events and industry conferences both locally and internationally, sponsoring Best Global Container Shipping Line Award for 2 consecutive years.● Created and implemented company rebranding campaign – developing new marketing collateral material, trade show exhibit and graphics and internal business procedures; developing and issuing material in core company languages for global distribution; revising business cards and promotional merchandise; reviewed all company activities to ensure consistent brand identity.● Headed Corporate Social Responsibility Committee in addition to recruiting volunteers from within the company; launching more than 3 long-term community initiatives that remain active for more than 7 years.● Orchestrated the creation of the company’s first Sustainability Report.● Efficiently coordinated communications and distribution of promotional materials to over 70 local and international media personnel - wrote press releases and directed Printers, Promotional Suppliers and Media Representatives.● Planned and coordinated all pre and post-trade show activities throughout Europe and North Africa - created a budget, confirmed participation, arranged for payments, selected booths, reviewed graphics, and determined required staffing and travel arrangements. Show less

Egypt

* Negotiated and signed 11 contracts with major shipping lines along with the Commercial Director* Built a Market Intel system to map the market for both Competitors and Potential Customers

Saudi Arabia

* Expanded service centers network to cover the whole Kingdom* Achieved an excellent reputation for LG Notebooks customer service among rivals* Built a solid customer service policy to gain customer satisfaction

Certificate

Project Management Professional (PMP)®

Integrated Marketing Communications Diploma, Marketing Communications

Activities and Societies: - Principles of Advertising Course - Marketing Research - Principles of Marketing - Integrating Marketing.

Bachelor'S Degree, Communication & Electronics Engineering

High School, High School/Secondary Diplomas And Certificates