Total Chatbots automates online chat for your business. Today's consumers are time precious and information hungry. They demand specific information immediately, 24/7 from their mobile devices. Chatbots ensure customers receive a consistent, personal, engaging experience that is available all day, every day. Businesses can save precious time having to manually respond to enquiries, by automating this process, improving productivity. Chatbots also give you valuable insight into what your customers are asking, improving leads & sales. At Total Chatbots, our in-house software allows us to work with you to design and create the chatbot you need for your individual circumstances, whether that be a general chatbot for your business, a chatbot to support a specific marketing campaign or something else, the possibilities are endless. Our chatbots can sit on your website and via one of the world's leading chat platforms, Facebook Messenger. We also offer Live Chat to give you that complete peace of mind that every enquiry is dealt with quickly and professionally.Please contact us at hello@totalchatbots.com to find out more, or visit our website at www.totalchatbots.com today!

Led a team of 5 Account Managers and a Business Development Manager to work with our Scottish Dealer partners.Increased volumes consistently by nearly 25% year-on-year over the last 4 months of my tenure.

- Responsible for achievement of new car sales objectives for 45 Northern dealers based in the North of England, Scotland and Northern Ireland - Led a team of 4 Area Managers to deliver sales results and ensure effective implementation/management of programmes relating to Sales Process, Marketing and Customer Satisfaction - Awarded Top Performing Region in Sales versus Target in 2014 & 2015 - Top Performing Region in Customer Satisfaction since commencing the role

- Responsible for new car sales performance across retail and corporate channels - Achieved 101% performance versus target in my 12 months in the role - Other responsibilities include development and implementation of marketing activity, improvement in sales process and achievement of customer satisfaction objectives - Top Performing Area for Sales Customer Satisfaction in 2012

- Responsibility for new car sales performance within Scottish Dealer Network - Contributed to a 14% increase in sales in 2011 in a market down 5% - Development and roll out of marketing plans with dealer management - Implementation of training, coaching and process to improve both sales techniques and customer satisfaction - Presentation of national marketing campaigns to executive dealer management

- Ensured timely and accurate submission of monthly financial reports and annual business plans for Scotland & Northern Ireland dealers - Analysis & identification of areas of financial weakness within bottom quartile dealers for profitability. Consultation with these dealers to ensure profitability maximised. - Created and maintained new and more effective reporting on regional sales performance and profitability - Supported the Regional Network Development Manager with the development of refurbishment & relocation projects at selected dealerships to improve corporate identification standards

- Assisted the CSI Manager in setting up the Customer Satisfaction Reward programme - Achieved through timely budgetary analysis of KPIs, scenario planning and reporting

- Analysed sales across the parts business to ensure optimal growth - Designed and implemented reporting and sales programmes to increase sales of particular products

- Analysed warranty spend across UK and designed new reporting to ensure budget allocated most effectively