Wesley Bowman's Location
Goose Creek, South Carolina, United States, United States
Wesley Bowman's Contact Details
Wesley Bowman work email
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Wesley Bowman personal email
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Wesley Bowman phone numbers
About Wesley Bowman
A forward-thinking diversified professional with over twenty years of progressive success managing platform and software issues, following operating procedures and protocols, delivering multiple projects, ensuring confidentiality, and meeting high-pressure work demands while also ensuring full regulatory and safety compliance. A respected visionary noted for high achievement, quickly learning software, handling personnel records, installing/maintaining fiber operations, and working with cross-functional teams and leaders.
Wesley Bowman Work Experience Details
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EngineerTotalbc, Inc.Goose Creek, Sc, Us -
Systems EngineerIgnite Digital Services Jan 2024 - PresentCharleston, South Carolina, Us -
Manager It OperationsDxc Technology Dec 2023 - Sep 2024Ashburn, Virginia, Us• Established and managed a comprehensive NOC for division, incorporating Dynatrace for real-time monitoring of servers, AWS Lambda functions, and Kubernetes clusters critical to application operations.• Adopted and customized Dynatrace’s AI-driven tool, Davis AI, to elevate real-time monitoring capabilities and streamline issue resolution, resulting in increased productivity and operational stability within the NOC.• Oversaw configuration adjustments within Dynatrace and maintained dynamic dashboards to equip Business Unit teams with continuous insights for enhanced decision-making and proactive system management.• Collaborated closely in engineering conference calls, effectively diagnosing and resolving server and application issues to ensure optimal performance and seamless user experience for customer-facing applications. -
It Consultant IiiStasmayer, Inc. Oct 2023 - Dec 2023North Charleston, Sc, Us• Developed, delivered, and maintained comprehensive system documentation, ensuring secure and consistent operations of Windows servers across customer locations.• Conducted in-depth analysis of ongoing projects, providing strategic recommendations to optimize system performance and align with customer needs.• Efficiently resolved escalated help tickets, addressing a range of issues including Cisco Meraki networking, Electronic Health Records (EHR) and Client Relationship Management (CRM) software, as well as Azure and on-premises server challenges. -
Director Of ItCharleston Day School May 2022 - Oct 2023• Led the redesign and deployment of server systems, network appliances, and VoIP operations following the conclusion of Solutions Provider support, ensuring robust and streamlined IT infrastructure.• Developed comprehensive documentation in a Wiki format to empower staff with resources for self-triaging network-related systems and issues.• Managed software, IT discretionary, and cybersecurity budgets, ensuring alignment with priorities and goals.• Acted as an escalation point for security, appliance, and cloud-related issues, leveraging Zabbix and Security Onion for proactive monitoring and rapid incident resolution.• Conducted research and cost analysis on Smartboard replacements to meet classroom needs and budget constraints, facilitating efficient technology upgrades. • Deployed and managed SIEM monitoring to enhance threat detection and incident response capabilities. -
Field EngineerIms Solutions Group Apr 2021 - May 2022Greenville, South Carolina, Us• Triaged and resolved server issues, Cisco Meraki outages, and other network device disruptions, investigating cybersecurity events both on-site and remotely at customer locations.• Diagnosed and resolved PBX and VoIP telephony issues for a variety of business clients, ensuring continuity of communication systems.• Developed detailed post-project documentation to support IMS Sales team’s efforts and enhance customer deployment insights. -
Migration SpecialistRobert Half Feb 2021 - Apr 2021Menlo Park, Ca, UsProvided migration support with both workstations and check printers at local financial locations on behalf of Robert Half in the Charleston area. -
Operational Support Engineer - File/Transport EngineeringBenefitfocus 2019 - 2021Charleston, Sc, Us• Led collaborative initiatives to monitor file transfers and certificate expirations, proactively alerting customer service teams to upcoming certificate renewals.• Resolved file transfer issues related to PGP and Secure Hash Algorithm, ensuring secure and efficient data transmission.• Investigated and addressed SSO migration challenges, recommending adjustments to minimize customer impact.• Developed and implemented Bash and PowerShell scripts to streamline server transmissions and resolve maintenance issues. -
Operations Support Engineer - EenrollmentBenefitfocus 2018 - 2019Charleston, Sc, Us• Designed and implemented tailored SQL scripts to address and manage identified platform issues effectively.• Supported and maintained a testing platform utilized by company associates, ensuring a reliable environment for development and testing.• Coordinated and applied appropriate permissions within the codebase to maintain security and functionality standards.
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Noc Engineer IiBenefitfocus 2016 - 2018Charleston, Sc, Us• Developed standard operating procedures (SOPs) and collaborated with engineers’ company-wide to enhance platform monitoring within Nagios XI and Microsoft Operations Center.• Coordinated with offshore NOC associates on process alignment, provided training on Operations Center tools, and facilitated dashboard management for team members.• Actively participated in meetings to discuss new monitoring tools and optimize process performance alongside cross-functional teams.
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Fiber Operations TechnicianCfn Services 2015 - 2016Reston, Virginia, Us• Installed, configured, and maintained fiber operations for multi-transport appliances to ensure reliable connectivity.• Diagnosed and managed voltage and direct current infrastructure for leased cages, ensuring consistent power delivery.• Deployed and maintained Intrusion Detection Server Systems to enhance network security and threat detection capabilities. -
Noc TechnicianOne Gas 2014 - 2015Tulsa, Ok, Us• Served as acting technical lead and provided remote technical support during conference calls to resolve complex issues.• Collaborated with the department leads to develop procedures for addressing host issues within Dynatrace, standardizing response protocols.• Assisted in creating dashboards and internal documentation for NOC technicians new to Dynatrace, supporting team knowledge-sharing and efficiency.• Identified and addressed security threats across production and SCADA networks using Splunk, enhancing system security and threat visibility. -
Senior Noc TechnicianInoc Llc 2013 - 2014Northbrook, Il, Us• Managed ticket oversight to ensure accurate reporting and effective issue resolution tracking.• Collaborated with support teams to execute remote engineering across Distributed Antenna Systems, Intrusion Detection Systems, fiber transport, and network appliances.• Conducted customer surveys and deployed network solutions for system onboarding and engineering support.• Led the customer support team, optimizing processes to maintain minimal call volume, alerts, and ticket flow. -
Noc TechnicianInoc Llc 2013 - 2013Northbrook, Il, Us• Monitored and analyzed alerts and traps within proprietary monitoring systems for prompt incident response.• Created and updated tickets, maintaining accurate and up-to-date records for troubleshooting and reporting.• Diagnosed and resolved network transport and antenna system issues, both remotely and on-site through technical resource dispatch.
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Circuit Desk AnalystInoc Llc 2011 - 2013Northbrook, Il, Us• Assisted in onboarding Access Wisconsin monitoring procedures and supported fiber infrastructure setup.• Provided Help Desk support for retail DSL issues, coordinated carrier dispatch help tickets, and ensured timely resolution of customer concerns.
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Lead Noc EngineerCore Bts Mar 2011 - Sep 2011Indianapolis, In, Us• Supervised Access Wisconsin LEC Technicians in NOC monitoring, appliance upgrades, SolarWinds monitoring, and route implementation.• Provided technical training to NOC personnel on customer procedures and troubleshooting techniques.• Prepared and expedited documentation for customer review, detailing outage causes and resolutions.• Generated analytical reports on trouble ticket data and NOC alerts, offering insights into network health across the state of Wisconsin. -
Desktop Deployments And SupportRobert Half Technology Oct 2009 - Apr 2010Menlo Park, Ca, Us• Delivered remote and on-site technical support and documentation to users, ensuring efficient resolution of issues.• Installed and configured workstations according to employee specifications to optimize user experience.• Monitored active alerts within software systems and created tickets for timely follow-up and resolution.
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Network TechnicianDiversified Systems Resources 2010 - 2010Updated customer requirement documents while setting up 1st and 2nd-tier DSL support in a NOC setting. Finished DSL broadband installations remotely or with on-site technical support.
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Strategic Account ManagerNomerel May 2009 - Aug 2009Tulsa, Oklahoma, Us -
Field EngineerVideo Gaming Technologies 2007 - 2009Franklin, Tn, Us• Coordinated server setup and distribution of gaming machines to ensure efficient deployment and functionality.• Received formal recognition for successfully managing multi-server system deployments in collaboration with third-party vendors.• Established on-site testing labs at casino facilities for server systems and gaming machines, facilitating thorough testing and staff training. -
Integrations Systems SpecialistMcjunkin Red Man 2007 - 2007Houston, Texas, Us• Provided off-site support for customers in wireless network planning, delivery, and system implementation.• Authored training materials and deployment documentation for equipment to enhance user understanding and efficiency.• Ensured system support compatibility to meet customer requirements and specifications.• Managed invoicing and billing processes for integration system services, ensuring accurate and timely payments.• Installed Cisco Access Points and barcode systems at all company facilities ahead of management-mandated deadlines, demonstrating strong project management skills. -
Data And Telecommunications AnalystMcjunkin Red Man 2006 - 2007Houston, Texas, Us• Migrated existing frame relay circuits to MPLS infrastructure, enhancing network performance and reliability.• Executed off-hours migrations of network appliances and maintained PBX systems to minimize disruption to operations.• Diagnosed, repaired, and restored connectivity issues remotely, ensuring consistent network availability.• Prepared, configured, and maintained Cisco Access Points and supporting controllers remotely to optimize wireless network performance.• Managed a secondary network infrastructure facility and developed failover preparedness documentation to ensure business continuity.• Achieved OLA goals by overseeing communication and repairs during MPLS circuit and PBX outage restorations.• Successfully deployed monitoring software across all production environments, improving oversight and performance tracking.
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Support Center AnalystMcjunkin Red Man Nov 2004 - Jan 2006Houston, Texas, Us• Collaborated with internal developers to organize support for proprietary ColdFusion applications while maintaining a proprietary Help Desk environment alongside one other analyst.• Installed and replaced local and remote hardware, including Cisco Catalyst switches, WYSE thin client terminals, Dell laptops and desktops, LCD monitors, HP printers, and BlackBerry devices as needed.• Administered weekly maintenance for company Windows terminal and SQL servers to mitigate performance issues and ensure system reliability.• Managed the configuration and deployment of Windows CE 5.0 thin clients across all remote company locations, facilitating the transition to Windows Server 2003 terminal services.
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Assistant To It ManagerTransport Investments, Inc. May 2004 - Aug 2004
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Systems AnalystMspx May 2003 - Mar 2004Vienna, Va, Us• Secured the position after successfully completing an internship with MSPX, demonstrating strong capabilities and readiness for full-time responsibilities.• Supported customer accounts, including contracts with government agencies, while contributing to various company projects.• Implemented and maintained an open-source Help Desk application to enhance support services for both customers and employees.
Wesley Bowman Skills
Troubleshooting
Networking
Vpn
Tcp/ip
Cisco Technologies
System Deployment
Windows Server
Switches
Routing
Ethernet
Technical Support
Servers
Mpls
Integration
Routers
Windows
Backup Exec
Network Security
Network Design
Wireless Networking
Hardware
Wireless
Help Desk Support
Project Management
Network Administration
Cisco Routers
Computer Hardware
Cisco Ios
Active Directory
Data Center
Vmware
Frame Relay
Wan
Voip
Disaster Recovery
Microsoft Exchange
Ubuntu
Firewalls
Lan Wan
Dns
Operating Systems
Juniper Technologies
Switching
Wireless Lan Controller
Smtp
Network Engineering
Network Architecture
Juniper
Virtualization
Ccna
Wesley Bowman Education Details
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Marymount University -
Missouri Military Academy
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Metro Christian Academy
Frequently Asked Questions about Wesley Bowman
What company does Wesley Bowman work for?
Wesley Bowman works for Totalbc, Inc.
What is Wesley Bowman's role at the current company?
Wesley Bowman's current role is Engineer.
What is Wesley Bowman's email address?
Wesley Bowman's email address is we****@****cus.com
What is Wesley Bowman's direct phone number?
Wesley Bowman's direct phone number is +184345*****
What schools did Wesley Bowman attend?
Wesley Bowman attended Marymount University, Missouri Military Academy, Metro Christian Academy.
What skills is Wesley Bowman known for?
Wesley Bowman has skills like Troubleshooting, Networking, Vpn, Tcp/ip, Cisco Technologies, System Deployment, Windows Server, Switches, Routing, Ethernet, Technical Support, Servers.
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