Wesley Bowman Email & Phone Number

Goose Creek, Sc, Us

Charleston, South Carolina, Us

Ashburn, Virginia, Us

• Established and managed a comprehensive NOC for division, incorporating Dynatrace for real-time monitoring of servers, AWS Lambda functions, and Kubernetes clusters critical to application operations.• Adopted and customized Dynatrace’s AI-driven tool, Davis AI, to elevate real-time monitoring capabilities and streamline issue resolution, resulting in increased productivity and operational stability within the NOC.• Oversaw configuration adjustments within Dynatrace and maintained dynamic dashboards to equip Business Unit teams with continuous insights for enhanced decision-making and proactive system management.• Collaborated closely in engineering conference calls, effectively diagnosing and resolving server and application issues to ensure optimal performance and seamless user experience for customer-facing applications.

North Charleston, Sc, Us

• Developed, delivered, and maintained comprehensive system documentation, ensuring secure and consistent operations of Windows servers across customer locations.• Conducted in-depth analysis of ongoing projects, providing strategic recommendations to optimize system performance and align with customer needs.• Efficiently resolved escalated help tickets, addressing a range of issues including Cisco Meraki networking, Electronic Health Records (EHR) and Client Relationship Management (CRM) software, as well as Azure and on-premises server challenges.

• Led the redesign and deployment of server systems, network appliances, and VoIP operations following the conclusion of Solutions Provider support, ensuring robust and streamlined IT infrastructure.• Developed comprehensive documentation in a Wiki format to empower staff with resources for self-triaging network-related systems and issues.• Managed software, IT discretionary, and cybersecurity budgets, ensuring alignment with priorities and goals.• Acted as an escalation point for security, appliance, and cloud-related issues, leveraging Zabbix and Security Onion for proactive monitoring and rapid incident resolution.• Conducted research and cost analysis on Smartboard replacements to meet classroom needs and budget constraints, facilitating efficient technology upgrades. • Deployed and managed SIEM monitoring to enhance threat detection and incident response capabilities.

Greenville, South Carolina, Us

• Triaged and resolved server issues, Cisco Meraki outages, and other network device disruptions, investigating cybersecurity events both on-site and remotely at customer locations.• Diagnosed and resolved PBX and VoIP telephony issues for a variety of business clients, ensuring continuity of communication systems.• Developed detailed post-project documentation to support IMS Sales team’s efforts and enhance customer deployment insights.

Menlo Park, Ca, Us

Provided migration support with both workstations and check printers at local financial locations on behalf of Robert Half in the Charleston area.

Charleston, Sc, Us

• Led collaborative initiatives to monitor file transfers and certificate expirations, proactively alerting customer service teams to upcoming certificate renewals.• Resolved file transfer issues related to PGP and Secure Hash Algorithm, ensuring secure and efficient data transmission.• Investigated and addressed SSO migration challenges, recommending adjustments to minimize customer impact.• Developed and implemented Bash and PowerShell scripts to streamline server transmissions and resolve maintenance issues.

Charleston, Sc, Us

• Designed and implemented tailored SQL scripts to address and manage identified platform issues effectively.• Supported and maintained a testing platform utilized by company associates, ensuring a reliable environment for development and testing.• Coordinated and applied appropriate permissions within the codebase to maintain security and functionality standards.

Charleston, Sc, Us

• Developed standard operating procedures (SOPs) and collaborated with engineers’ company-wide to enhance platform monitoring within Nagios XI and Microsoft Operations Center.• Coordinated with offshore NOC associates on process alignment, provided training on Operations Center tools, and facilitated dashboard management for team members.• Actively participated in meetings to discuss new monitoring tools and optimize process performance alongside cross-functional teams.

Reston, Virginia, Us

• Installed, configured, and maintained fiber operations for multi-transport appliances to ensure reliable connectivity.• Diagnosed and managed voltage and direct current infrastructure for leased cages, ensuring consistent power delivery.• Deployed and maintained Intrusion Detection Server Systems to enhance network security and threat detection capabilities.

Tulsa, Ok, Us

• Served as acting technical lead and provided remote technical support during conference calls to resolve complex issues.• Collaborated with the department leads to develop procedures for addressing host issues within Dynatrace, standardizing response protocols.• Assisted in creating dashboards and internal documentation for NOC technicians new to Dynatrace, supporting team knowledge-sharing and efficiency.• Identified and addressed security threats across production and SCADA networks using Splunk, enhancing system security and threat visibility.

Northbrook, Il, Us

• Managed ticket oversight to ensure accurate reporting and effective issue resolution tracking.• Collaborated with support teams to execute remote engineering across Distributed Antenna Systems, Intrusion Detection Systems, fiber transport, and network appliances.• Conducted customer surveys and deployed network solutions for system onboarding and engineering support.• Led the customer support team, optimizing processes to maintain minimal call volume, alerts, and ticket flow.

Northbrook, Il, Us

• Monitored and analyzed alerts and traps within proprietary monitoring systems for prompt incident response.• Created and updated tickets, maintaining accurate and up-to-date records for troubleshooting and reporting.• Diagnosed and resolved network transport and antenna system issues, both remotely and on-site through technical resource dispatch.

Northbrook, Il, Us

• Assisted in onboarding Access Wisconsin monitoring procedures and supported fiber infrastructure setup.• Provided Help Desk support for retail DSL issues, coordinated carrier dispatch help tickets, and ensured timely resolution of customer concerns.

Indianapolis, In, Us

• Supervised Access Wisconsin LEC Technicians in NOC monitoring, appliance upgrades, SolarWinds monitoring, and route implementation.• Provided technical training to NOC personnel on customer procedures and troubleshooting techniques.• Prepared and expedited documentation for customer review, detailing outage causes and resolutions.• Generated analytical reports on trouble ticket data and NOC alerts, offering insights into network health across the state of Wisconsin.

Menlo Park, Ca, Us

• Delivered remote and on-site technical support and documentation to users, ensuring efficient resolution of issues.• Installed and configured workstations according to employee specifications to optimize user experience.• Monitored active alerts within software systems and created tickets for timely follow-up and resolution.

Updated customer requirement documents while setting up 1st and 2nd-tier DSL support in a NOC setting. Finished DSL broadband installations remotely or with on-site technical support.

Tulsa, Oklahoma, Us

Franklin, Tn, Us

• Coordinated server setup and distribution of gaming machines to ensure efficient deployment and functionality.• Received formal recognition for successfully managing multi-server system deployments in collaboration with third-party vendors.• Established on-site testing labs at casino facilities for server systems and gaming machines, facilitating thorough testing and staff training.

Houston, Texas, Us

• Provided off-site support for customers in wireless network planning, delivery, and system implementation.• Authored training materials and deployment documentation for equipment to enhance user understanding and efficiency.• Ensured system support compatibility to meet customer requirements and specifications.• Managed invoicing and billing processes for integration system services, ensuring accurate and timely payments.• Installed Cisco Access Points and barcode systems at all company facilities ahead of management-mandated deadlines, demonstrating strong project management skills.

Houston, Texas, Us

• Migrated existing frame relay circuits to MPLS infrastructure, enhancing network performance and reliability.• Executed off-hours migrations of network appliances and maintained PBX systems to minimize disruption to operations.• Diagnosed, repaired, and restored connectivity issues remotely, ensuring consistent network availability.• Prepared, configured, and maintained Cisco Access Points and supporting controllers remotely to optimize wireless network performance.• Managed a secondary network infrastructure facility and developed failover preparedness documentation to ensure business continuity.• Achieved OLA goals by overseeing communication and repairs during MPLS circuit and PBX outage restorations.• Successfully deployed monitoring software across all production environments, improving oversight and performance tracking.

Houston, Texas, Us

• Collaborated with internal developers to organize support for proprietary ColdFusion applications while maintaining a proprietary Help Desk environment alongside one other analyst.• Installed and replaced local and remote hardware, including Cisco Catalyst switches, WYSE thin client terminals, Dell laptops and desktops, LCD monitors, HP printers, and BlackBerry devices as needed.• Administered weekly maintenance for company Windows terminal and SQL servers to mitigate performance issues and ensure system reliability.• Managed the configuration and deployment of Windows CE 5.0 thin clients across all remote company locations, facilitating the transition to Windows Server 2003 terminal services.

Vienna, Va, Us

• Secured the position after successfully completing an internship with MSPX, demonstrating strong capabilities and readiness for full-time responsibilities.• Supported customer accounts, including contracts with government agencies, while contributing to various company projects.• Implemented and maintained an open-source Help Desk application to enhance support services for both customers and employees.

Education record

Education record

Education record