Wes Christenson Email & Phone Number

Arlington, Va, Us

Arlington, Va

Director of Strategic Portfolio Management Office (SPMO) overseeing delivery of Program and Project Management within Cask's Federal and SLED Portfolios, and Principal Program Manager innovating on the ServiceNow platform.

Arlington, Va

Federal PMO Lead and Program Manager for innovations on the ServiceNow platform supporting:- US Commodity Futures Trading Commission (CFTC)- US Department of Defense: US European Command (USEUCOM)- US Department of Health and Human Services: Indian Health Service (IHS)- US Department of Labor: Office of the Chief Information Officer (DOL OCIO)

Arlington, Va

Program Manager and Product Owner for large scale implementations and application development on the ServiceNow platform supporting:- SITA- US Commodity Futures Trading Commission (CFTC)- US Department of Commerce: National Institute of Standards and Technology (NIST)- US Department of Health and Human Services: Indian Health Service (IHS)- US Department of Labor (DOL)- US Department of the Treasury: Bureau of the Fiscal Service (FS)

Arlington, Va

Project and Program Manager for business services supporting:- US Department of the Navy: Assistant Secretary of the Navy Financial Management and Comptroller Office of Financial Policy & Systems (ASN(FM&C) FMP)- US Department of Transportation: Federal Motor Carrier Safety Administration Strategic Planning and Program Evaluation Division (FMCSA MC-PRS)- US Marine Corps: Deputy Commandant, Installations & Logistics (USMC DC, I&L)

Chantilly, Va

- Worked on small cross-functional team to conceptualize, design, develop and bring to market new identity risk management solutions- Created scoring model to assess consumer susceptibility to multiple areas of risk based on self-identified behavior and socioeconomic and demographic factors- Identified and analyzed relevant data feeds from third-party providers, oversaw integration, and performed ongoing operational monitoring- Developed user stories and documentation in support of business requirements, created and maintained product backlog, performed user acceptance testing, and participated in sprint grooming, prioritization and review sessions

Chantilly, Va

- Subject Matter Expert and Business Process Owner of core products and processes servicing more than 3 million customers- Provided key operational support for new technology implementations, product conversions and onboarding of large financial institution partners- Prepared and presented artifacts for regulatory, partner and internal operational audits- Reviewed contracts, provided feedback and conducted performance reviews for vendor oversight program

Chantilly, Va

- Managed team of analysts responsible for research, investigations and Tier-3 customer support- Designed and implemented recurring automated data synchronization processes to reconcile with third-party data providers- Initiated and managed project to eliminate manual intervention from recurring file transactions, improving business-daily batch processes to fully-automated near-real-time service delivery seven days a week

Chantilly, Va

- Implemented new technologies including both proprietary and third-party applications, ADF-integrated production equipment and back-office support systems- Wrote specifications for systems consolidation and worked with internal software engineers to design and deploy simplified integrated solutions- Assisted Senior Director with ROI assessments, equipment acquisition and production cost modeling, capacity planning and development of department-wide performance incentive program

Chantilly, Va

- Documented production processes and composed training manuals- Performed troubleshooting tasks and conducted document lifecycle investigations

Bound Brook, Nj

- Performed forensic construction inspections and conducted detailed data collection and analysis- Assisted company principals with product research and preparation of specifications, reserve studies, engineering reports and presentations

Riverside, Ri

- Supported ACH/Wire-Transfer operations- Conducted root cause analysis and defined 30-60-90 day continuous improvement plan resulting in 30% reduction of erroneous data submission cases in first 30 days

Bedminster, Nj

- Assisted with cost analysis projects in support of the Local Services and Access Management division