Wes Dorne Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Project coordinator for Seattle-based video and event production company. Create media and events for organizations and companies such as the Downtown Seattle Association, Microsoft, Fifth Avenue Theater, and Unico.

Greater Seattle Area

Manage social media publishing and content strategy. Build and grow business’s social presence across YouTube, Facebook, LinkedIn, Twitter and Instagram. Refine content by platform to optimize engagement. Test paid advertising and develop new target audiences to drive leads. Define KPIs and develop reporting templates.Coordinate end-to-end production needs. Handle hiring crew, scheduling communications, location scouting, craft services, and travel itineraries for domestic and international shoots. Troubleshoot last-minute logistical changes. Create production documents for seamless on-set execution: releases, call sheets and scripts.Assist with project managing post-production schedules. Track and assign work to editors. Manage creative and editing feedback loops. Research upcoming new-business opportunities.

Greater Boston Area

Led global restaurant listings and mapping teams. Maintained over five million website listings in collaboration with a 70-person global team. Tailored customer communications to a non-technical, global customer base. Handled high-volume support queues to resolve 5000 transactions a week.Organized weekly status meetings and reported on incoming and resolved support queue volumes. Processed content publishing requests using in-house CMS tools. Utilized CRM systems to reply to customers within a 12-24 hour response time. Ran SQL queries to identify high priority customer support issues.Served as department subject matter expert for cross-team initiatives. Supported Partnerships & Sales teams’ content sponsorship opportunities. QA’d sponsorship content for accuracy. Onboarded and mentored more than 100 part-time employees and contractors. Created how-to materials and led trainings in internal tools, support queue processes and best practices. Proactively identified patterns in listing inaccuracies and in customer forums. Initiated a maps locking mechanism to permanently fix improperly mapped listings locations. Saved 80 hours a week of processing time. Recommended automated alerts to flag when high-priority listings were at risk of being incorrectly merged. Improved listings fidelity and reduced customer support inquiries.

Bachelor Of Arts, Geography And Environmental Studies

Certificate, Certificate In Film & Video Production