Wes Dowell Email & Phone Number

Los Angeles County, California, United States

Northern Los Angeles County, Los Angeles

Western Region

•Represent Agilent in a highly professional manner to instill confidence with current and prospective customers of Agilent products•Provide installation, maintenance, modification and repair on electro-mechanical, electronic, pneumatic, and fluidic instruments•Document and complete service administration activities in a timely manner to comply with ISO, FDA, and Agilent policies•Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service related metrics•Effectively communicate with internal colleagues and external customers within established time guidelines.•Control expenses maximizing the profit contribution to the company

Los Angeles Area (Nationwide / International Fe Coverage)

• First Commercial Field Service Engineer for the launch of T2Candida Panel Assay.• Support the national and international launch of new molecular instrumentation for the detection of fungus and bacteria direct from blood.• Integration of T2 Biosystems’ diagnostic products into new and existing client institutions• Oversight of clinical trial site instrument environment and operation• Monitoring and making improvements related to instrument performance and environmental changes during clinical trial activities• Complaint reporting • Execute training and implementation plan with client and field team• Facilitate intradepartmental communication to optimize testing solutions within institutions• Provide consultative solutions for clients and prospects• Suggest and implement laboratory workflow solutions• Troubleshoot process and product issues• Provide evaluation support for product comparisons• Report client satisfaction and needs• Routinely performed and scheduled preventative maintenance• Develop a strategy for ongoing client satisfaction, and testimonials• Provide Tech Support nationwide troubleshooting via instrument logs• Ability to travel overnight and internationally

Greater Los Angeles Area

• Supported STRATEC and KMC instrumentation for molecular Assays• Troubleshot high-speed microscopy and advanced algorithms identification imaging systems• Supported IVD TECAN instrumentation utilizing EVOware software• Troubleshot process and product issues on STRATEC instrumentation • Troubleshot multiple complex low pressure pneumatics systems • Routinely performed and scheduled preventative maintenance• Integration of diagnostic products for new and existing customers • Oversight of new product releases at customer site that are in evaluation• Documented co-travel with Junior Field Service Engineers assessing their training needs• Suggested and implement laboratory workflow solutions to maximize customer efficiency • Facilitate intradepartmental communication to optimize testing solutions at customer sites• Provided information for sales to help understand customer climate, satisfaction and needs• Communicated customer feedback to appropriate departments for complaint reporting • Performed other assigned duties as required: site assessments, instrument relocation, and pack-ups

Santa Fe Springs, Ca

• Demonstrated interpersonal and diplomacy skills• Provided on-site debug/bring-up customer support • Conducted technical presentations and demonstrations.• Identify and report on critical customer needs and market trends• Worked with internal design staff to drive closure on customer issues• Support customers during all product phases: product selection, design, and production

Fremont, Ca

• Assist in the selection and set-up of specialized test equipment• Completed rework on robotic assemblies and systems as a result of testing • Developed test specifications, methods, and procedures from drawings and diagrams• Prepared technical reports summarizing findings and recommending solutions to technical problems• Troubleshoot complex pneumatic systems, high vacuum pumps, robotics systems, and advanced energy RF systems