Wes Ernewein Email & Phone Number

Chesley, Ontario, Canada

Guelph, Ontario, Canada

Guelph Ontario

• Supported client businesses remotely and onsite with technical issues at all levels by adapting to their various needs and environments.• Engaged with hardware and software vendors to delve into customer issues and discover solutions.• Created and utilized documentation on client systems, applications, and SOPs.• Ensured positive customer experience by maintaining contractual service levels.

Cambridge, Ontario

• System administrator for VMware ESXi 6.7, Windows and Linux Server VMs, ShoreTel, Microsoft AD, Office 365, Sophos UTM, Sophos Central, Great Plains, Power BI, printers, mobiles, etc.• Recognized by president for Power BI report development leading to improvements in order entry and customer satisfaction.• Redesigned company purchasing system in PHP/MySQL increasing process efficiency by 33%. • Consolidated IT communication channels resulting in 25% productivity gains.• Orchestrated implementation and adaptation of IT ticketing system.• Technical support and training for customers and staff of all IT systems.• Spearheaded wide variety of IT projects including: • Created MySQL database to archive TMS system• Install dashcams and ELD devices in corporate fleet• Set up barcode scanning system in dock• Installation and configuration of security cameras in dock and lobby area• PC, server and cell phone upgrades/replacements

Paris, Ontario

• Perform routine maintenance on servers and network systems.• Ensure reports and regular data feeds are run on a timely basis and successfully uploaded• Configure and deployed new PCs and workstations• Ensure email and EDI function optimally and domain security is maintained.

Kitchener, Ontario

• Supported Transfreight-Penske merger through integrating IT services.• Trained users on new applications and processes with a friendly, non-technical approach.• Administered 400+ corporate user environment, handling high volume of technical requests in prompt and courteous manner.• Resolved issues for LOB applications including EDI, LMS, TMW, and Tableau

Kitchener, Ontario, Canada

• Exceeded yearly customer satisfaction KPI target with a 4.5/5 rating.• Awarded responsibility for development of SharePoint environment and applications.• Spearheaded or supported numerous IT projects including Lotus to Exchange email migration, Terminal Server to Citrix migration, print server migration, data backup, disaster recovery.• Developed applications and scripts to support IT, accounting, logistics and HR.• Administered various server applications including Microsoft Active Directory, Blackberry Enterprise Server, Symantec Backup Exec, and Microsoft SharePoint.• Organized equipment returns, wrote technical documents, maintained hardware/software inventory database, created knowledge base articles and tracked incidents using Service-Now.• Enabled 24-hour support by working night shifts and as part of on-call rotation

Kitchener

Co-op positions