Championing and advancing the discipline of Agency Operations & Business Transformation (AOBT) as essential agency operators and change agents

Advising on product roadmap, product-market fit, and go-to-market approach for AI-powered scoping and estimation platform purpose-built for agencies and consultancies.

Consulting on product roadmap, product-market fit, and go-to-market approach for goals and performance platform for high functioning teams.

Managed P&Ls for a $350M+ global agency, leading 15 international offices and their MDs to meet and exceed financial goals.Deliver the day-to-day management and global operations of R/GA.Ensure all departments and teams are working efficiently and effectively in solution delivery through the application of the right objectives, processes, platforms, and tools. Directly led a diverse team of 400 employees across global Project Management, Resource Management, Business Operations, Information Technology, Business Intelligence, Workplace Operations, Real Estate, Shared Service and Legal Departments.Founded and managed a successful SaaS business, achieving profitable seven-figure revenue across multiple business and talent operations products and dozens of clients. Orchestrated annual strategic planning, redefining services portfolio and shaping investment strategies for successful growth.Guided the executive team and company through global organizational and operating model redesign and implementations, e.g., geographic to service centric, departmental to business unit, and local to remote to hybrid. Empowered leaders and teams to make better business decisions by democratizing and visualizing core business data through creation of a Business Intelligence capability, e.g., team, data warehouse, harmonized core data, and visualization tool (PowerBI).Responsible for business risk and negotiated key contracts like Nike, Meta, Samsung and fostering strong and rewarding relationships.Led due diligence of inter-IPG cross agency teams for acquisition target, ensuring strategic fit for parent company.

Oversaw Regional CFOs, Global Client Finance, Accounting, and FP&A teams, on interim basis, in addition to all COO duties.Drove over $70M in yearly cost savings by overhauling the expense structure, implementing widespread cost controls. Consistently surpassed quarterly revenue and margin projections by innovating revenue risk assessments and refining forecasts, which simultaneously yielded over 2,000 hours in annual finance team productivity gains.

Worked for Founder and CEO, leading execution of his Key Initiatives, including internal investments, new capabilities, regional expansion and defining and executing global department priorities. Streamlined core business processes such as forecasting, workforce planning, hiring, investments, and client conflicts.Improved predictability of the business via creation of our first standardized, risk weighted, revenue forecast framework.Boosted shared revenue 48% to strategic nearshore “centers of excellence by” through addition of new capabilities and processes.Member of IPG Collaboration Committee, improving inter-IPG agency partnerships under the guidance of IPG CEO and CFO. Manufactured annual savings in excess of $5M by establishing and expanding a 50-person nearshore Shared Service team.

Unified operations across R/GA’s six US offices, forming a cohesive $200M Region in sync with US President and COO’s vision, ensuring vital strategies, targets, processes, and platforms for effective and efficient growth.Enhanced regional margin by $34M in second half of year through comprehensive operational improvement program.

Managed R/GA’s flagship global engagements with Nike and Samsung leading a global team of 150 people in delivery of digital transformation, social, creative, and product innovation across five offices. Accountable for overall client satisfaction, quality of service, on-time, on-budget completion of all services, staffing, and full agency P&L.Founded R/GA Portland and served as Managing Director until 2015, further cementing R/GA’s long-standing relationship with Nike and guiding the office to profitable year-over-year growth.Produced work that won hundreds of major awards, including Gold and Grand recognition, at Cannes, D&AD, One Show, ANDYs, CLIOs, CLIO Sports, Art Directors' Club, Webbys, Jay Chiat, and Digiday Retail.Member of Gobal Executive Management Team.

Managed cross functional teams (100+ FTEs) in delivery of award winning digital portfolio for Walmart and Nike engagements. Responsible for account growth, staffing, prioritization and on-time on-budget completion of all deliverables, P&L, and ensuring work meets agency standards and client objectives.

Managed cross functional team of 100+ people in delivery of a profitable and award winning 360 portfolio for Walmart. Responsible for account growth, staffing, prioritization and on-time on-budget completion of all deliverables, P&L, and ensuring work meets agency standards and Walmart objectives.

Led and managed multimillion dollar client engagements across HBO, Subaru, and Microsoft. Responsible for overall client satisfaction, account growth, staffing, prioritization and on-time on-budget completion of all deliverables, P&L, and ensuring quality of work meets agency standards and client objectives.Managed teams to deliver full range of digital and strategic services: account planning, UX and content strategy, web and native app design, prototyping, game design, digital media planning and buying, OLA design and development, and CRM.

Led multimillion dollar client engagements for both Subaru and NYSE across full range of digital strategy and execution solutions.

Managed local and offshore teams in design, implementation, and maintenance of global websites for Fortune 100 clients.Awarded by PwC Executive Management as sole divisional representative in Management Development Program.

Managed new client and product implementations, developed business requirements, project plans, and first level support for day to day issues.