Wes Hathaway Email & Phone Number

Mesa, Az

- Collaborate closely with team members and senior leadership to efficiently adjudicate automotive claims.- Drive a team of adjusters to process warranty claims and adjudicate repairs according to contractual obligations.- Maintain knowledge of vehicle operations, repair trends, recalls and technical service bulletins.- Promote positive relationships with contract holders, repair facilities, claims adjustors, and vendors.- Research mechanical repairs and effectively negotiate parts pricing and labor rates to ensure repairs are completed within industry standards.

Westlake Village, Ca

- B2B sales and service; daily contact with retail partners by phone and email.- Coordinated supply chain with an emphasis on proper inventory management and flow of goods.- Generate new orders for fulfillment within inventory management software.- Investigate and resolve short shipment claims from clientele.- Operate return management software to process RTV requests.- Utilize cloud based project management software for daily and weekly tasks.

Calabasas, Ca

- Communicated with clients by email and phone.- Modified, registered, or deleted domain names at the request of the clients.- Perform daily and weekly audits of existing and newly acquired top level domains.- Remain current on ICANN regulations pertaining to gTLD and ccTLD top level domains.- Secure and protect corporate domain names on a global level.

Westlake Village, Ca

- Authored and maintained a knowledge base consisting of over two hundred products.- Collaborated with Business Development for trial and post production products.- High volume communication with customers by phone, email ticketing system, and online chat.- Managed customer orders and warranty returns with ERP software.- Provided guidance, leadership, and training to co-workers within and outside of my department.

Woodland Hills, Ca

- Collected medical, public utility, and property management debts.- Dealt with confidential and personal identity information.- Maintained professional demeanor under pressure.- Managed multi-lined phone system.- Processed debtor files with data entry software.

Thousand Oaks, Ca

- Chrysler certified in brakes, suspension, steering, HVAC, electrical, engine performance.- Diagnosed and remedied trouble codes.- Performed oil, lube, and tire services.- Performed warranty and customer pay repairs.- Up sold services, products, and provided exceptional customer service.- Went above and beyond Chrysler training expectations.

Simi Valley, Ca

- Performed oil, lube, and tire services on vehicles.- Provided exceptional customer service.- Responsible for keeping shop neat and tidy.- Utilized data entry software.