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Wes Howard personal email
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Experienced Senior Technical Support Engineer with a demonstrated history of working in support and services. I have worked with B2B and B2C businesses to help make businesses and clients successful together through dedicated and rigorous problem solving and looking for successful outcomes wherever possible.
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Technical Account ManagerTwilio Oct 2021 - PresentSan Francisco, California, Us -
Technical Support EngineerYooz Usa Nov 2020 - Sep 2021Aimargues, Fr -
Sr Technical Support EngineerAcoustic Mar 2020 - Aug 2020Conway, Arkansas, UsFormerly Coremetrics, acquired by IBM and rebranded as Watson Clients Experience Digital Analytics.I work with client developers and marketers with all aspects of tagging websites for analytic data collection and extracting and using the resulting data.Some of the tasks that I perform include designing and executing simple to complex testing scenarios to verify functionality and find implementation errors and defects. This extends to mobile app tagging, file and data transfer, and report configuration depending on the case.Some of the tools I use in this capacity:Nginx, javascript, and html5 to spin up test versions of sites or create test scenarios from scratch.Node, Puppeteer, and Chromium to automate test scenariosPython, bash, SQL, and Excel to do extract and examine data and look for issues as well as create tools and automation for streamlining my other tasks.Salesforce for client communication.At the start of a 2020 our product will be divested and operate as a new company called Acoustic. -
Sr Technical Support EngineerIbm Jul 2009 - Mar 2020Armonk, New York, Ny, UsFormerly Coremetrics, acquired by IBM and rebranded as Watson Clients Experience Digital Analytics.I work with client developers and marketers with all aspects of tagging websites for analytic data collection and extracting and using the resulting data.Some of the tasks that I perform include designing and executing simple to complex testing scenarios to verify functionality and find implementation errors and defects. This extends to mobile app tagging, file and data transfer, and report configuration depending on the case.Some of the tools I use in this capacity:Nginx, javascript, and html5 to spin up test versions of sites or create test scenarios from scratch.Node, Puppeteer, and Chromium to automate test scenariosPython, bash, SQL, and Excel to do extract and examine data and look for issues as well as create tools and automation for streamlining my other tasks.Salesforce for client communication.At the start of a 2020 our product will be divested and operate as a new company called Acoustic. -
Database And Dialer AdministratorVacation Tour And Travel Feb 2005 - Apr 2009In my position with VTT I oversee all computer, server, networking, and storage needs for a facility of 250 people. My responsibilities cover all aspects of information and technology services for the Denton facility and portions of the facility in Conway, AR. My responsibilities and accomplishments included the following: Desktop support for 250 users. Server Administration for 12 servers using Windows 2003Database Administration - SQL Server 2000. Data Mining and analysis on cost and performance of lead lists and other purchased data. Administer and maintain Teledirect predictive dialer including campaign setup, regular and emergency maintenance, and performance monitoring.Administer 100 WYSE this clients connecting users to a Windows 2003 Server cluster. Administer a 1TB digital voice recording system running Wygant recording server. Developed applications and web applications to meet business needs as necessary. Developed reports for use with SSRS or Excel to meet business needs as necessary. Backup administration and disaster planning for all critical systems.Antivirus and Firewall Administration.Documentation of all systems and processes used by the IT Department.
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OwnerSelf Employed Apr 2001 - Jan 2005Working as a freelance consultant and technician for personal and small business clients. I provided a variety of technical services including virus removal, software set up, and hardware repair.
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Technical Support SpecialistDell Sep 2000 - Feb 2001Round Rock, Texas, UsI worked in the Round Rock facilities supporting laptops for Dell. I worked with business, government, and educational customers. This involved troubleshooting operating system and hardware issues remotely and working to resolve issues. -
Technical Support RepresentativeVolt Technical Resources Jun 2000 - Dec 2000Orange, Ca, UsContract employee working on site at Microsoft in Las Colinas, TX. I provided first line support for microsoft products. -
Help DeskIcl 1999 - 2000Provided phone based support for point of sale (POS) software used in McDonald's locations in North America. Worked with DOS, OS/2, Unix, and proprietary software.
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TsrAegis 1997 - 1999Provided phone based support for business and home dial up Internet customers.
Wes Howard Skills
Wes Howard Education Details
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CareefeComputer Engineering -
University Of South FloridaComputer Engineering
Frequently Asked Questions about Wes Howard
What company does Wes Howard work for?
Wes Howard works for Twilio
What is Wes Howard's role at the current company?
Wes Howard's current role is Technical Account Manager at Twilio.
What is Wes Howard's email address?
Wes Howard's email address is we****@****ward.me
What is Wes Howard's direct phone number?
Wes Howard's direct phone number is (800) 426*****
What schools did Wes Howard attend?
Wes Howard attended Careefe, University Of South Florida.
What skills is Wes Howard known for?
Wes Howard has skills like Databases, Sql, Web Analytics, Troubleshooting, Technical Support, Windows Server, Saas, Microsoft Sql Server, Analytics, Servers, Software As A Service, Database Administration.
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