Director Of Customer Success
Current
Jul 2024 - Present
AeroLeads people directory · profile
Wes Lawrence Email & Phone Number
Dynamic Customer Success Leader at Bazaarvoice
at
Bazaarvoice
1 work email found
@bazaarvoice.com
4 phones found area 512
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Dynamic Customer Success Leader at Bazaarvoice
Location
Austin, Texas, United States
Who is Wes Lawrence? Overview
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Quick answer
Wes Lawrence is listed as Dynamic Customer Success Leader at Bazaarvoice at Bazaarvoice, based in Austin, Texas, United States. AeroLeads shows a work email signal at bazaarvoice.com, phone signal with area code 512, and a matched LinkedIn profile for Wes Lawrence.
Wes Lawrence previously worked as Director of Customer Success at Bazaarvoice and Senior Manager, Customer Success at Bazaarvoice. Wes Lawrence holds Bachelor Of The Arts, English Literature & Language from Rhodes College.
Company email context
Email format at Bazaarvoice
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{first}.{last}@bazaarvoice.com
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Profile bio
About Wes Lawrence
I am a strong leader with experience across all facets of relationship management. I've sold, implemented, managed, and renewed customers of all shapes and sizes. I excel in fast-paced, multi-role environments, at start-ups, large companies, and everywhere in-between. I've been through mergers, acquisitions, and re-alignments. I've built my own teams and managed someone else's. I'm hard to rattle.To me, each solution should build a process. What do we do the next time this happens? How can we make the next solve quicker? How can the entire team grow and learn? Scale and process are critical to success. Data matters, too. Understanding how customers use a platform is the bedrock of a good CS playbook. Where are the risks? What does Sales need to know? What matters to the customer? Data isn't everything, but it can give you a major head start.As a leader, I want my teams intellectually engaged. Great people demand an environment where they can develop skills, and good training structures encourage high-level thinking. Customer Success should be a collaborative exercise, and a creative one as well.I feel that any team I manage should be a center of excellence.
Listed skills include Leadership, Account Management, Management, Cloud Computing, and 22 others.
Current workplace
Wes Lawrence's current company
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13 roles
Wes Lawrence work experience
A career timeline built from the work history available for this profile.
Feb 2021 - Jul 2024
Sr. Lead - Customer Success
Led the Emerging and Scaled Customer Success teams. Managed segments include North America and Latin America. Drove adoption, retention, upsell and cross-sell for 1200+ customers. Met or exceeded all targets (Rev and Adoption) each and every quarter. Developed business processes, reporting infrastructure, and led the rollout of global productivity tools to.
Mar 2020 - Jan 2021
Director Of Customer Success
Created a scaled CS program including strong tech-touch / 1:many motions, and then navigated both programs (as well as the people) through an acquisition and merger. The critical piece was coordinating the CS function with our Sales and Renewals teams to ensure that adoption-driving activities produced tangible business outcomes.Behind the scenes, I.
Mar 2019 - Mar 2020
Manager - Customer Success
Mar 2018 - Mar 2020
Senior Customer Partner - Customer Sucess
Feb 2016 - Mar 2018
Customer Partner - Customer Success
- Strategic resource for customers leveraging all aspects of the Spredfast suite of services- Built / Managed Customer Success program for legacy Mass Relevance Product set- Helped transition program to serve Spredfast offer set as well- Duties include strategic planning, platform best practices, performance benchmarking / metrics, support escalation, and.
Apr 2014 - Feb 2016
Manager - Account Management / Renewals
- Oversaw team responsible for $20M+ in annual recurring revenue- Delivered 134% of targeted quota in H1FY13- Reduced past-due/carry-over accounts by more than $2M- Implemented pro-active customer communication model- Coordinated Data Center migration for 500+ customers ($250k annual savings to business)- Identified 500+ cancelled customers still on.
Apr 2012 - Apr 2014
Account Manager - Product Specialist - Renewals Team
* Post-Acquisition continuation of position at MessageOne *- Primarily focused on renewal of existing Dell Global Services contracts- Knowledge base included Email Management Services, Crisis Management and Alerting and Software Inventory and Usage Management products- Managed relationships with existing customers- Negotiated terms and legal documentation.
Apr 2008 - Aug 2012
Account Manager
- Primarily focused on renewal of existing M1 contracts for both the Email Management Service and Alertfind products- Managed relationships with existing customers- Negotiated terms and legal documentation for contract renewals- Evaluated upgrade opportunities and assigned to sales- Involved as escalation resource for technical support issues- Worked.
Mar 2008 - Apr 2008
Account Manager - Project Manager
- Managed all aspects of implementation for a high-end social networking tool- Deployed internal resources, established timelines for development (internal/external) and ensured contractual terms were met- Considered client feedback against overall direction of SWL platform, providing direction for the company product roadmap and specs for additional.
Aug 2007 - Mar 2008
Assistant Media Planner
- Constructed advertising campaigns. Determined appropriate media, based upon needs of client/campaign using proprietary research, third-party surveys and personal judgment.- Created presentation materials and presented campaigns within team or directly to client. - Coordinated the execution of media plans. Oversaw teams responsible for the negotiation and.
Jun 2005 - Aug 2007
Media Relations Assistant
Maddox Sports - Memphis Riverkings
- Assisted the Media Relations Director with research and content regarding the operations of the RiverKings and X-plorers. This included player profiles, interviews, statistics, team history, events within the Central Hockey League as well as independent charity functions conducted by the team. Helped assemble/create material for team media guide. Also.
Jan 2003 - May 2005
1 education record
Wes Lawrence education
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Rhodes College
FAQ
Frequently asked questions about Wes Lawrence
Quick answers generated from the profile data available on this page.
What company does Wes Lawrence work for?
Wes Lawrence works for Bazaarvoice.
What is Wes Lawrence's role at Bazaarvoice?
Wes Lawrence is listed as Dynamic Customer Success Leader at Bazaarvoice at Bazaarvoice.
What is Wes Lawrence's email address?
AeroLeads has found 1 work email signal at @bazaarvoice.com for Wes Lawrence at Bazaarvoice.
What is Wes Lawrence's phone number?
AeroLeads has found 4 phone signal(s) with area code 512 for Wes Lawrence at Bazaarvoice.
Where is Wes Lawrence based?
Wes Lawrence is based in Austin, Texas, United States while working with Bazaarvoice.
What companies has Wes Lawrence worked for?
Wes Lawrence has worked for Bazaarvoice, Dropbox, Khoros, Dell, and Messageone.
How can I contact Wes Lawrence?
You can use AeroLeads to view verified contact signals for Wes Lawrence at Bazaarvoice, including work email, phone, and LinkedIn data when available.
What schools did Wes Lawrence attend?
Wes Lawrence holds Bachelor Of The Arts, English Literature & Language from Rhodes College.
What skills is Wes Lawrence known for?
Wes Lawrence is listed with skills including Leadership, Account Management, Management, Cloud Computing, Saas, Salesforce.Com, Competitive Analysis, and Contract Negotiation.
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