Wesleen Graham Email & Phone Number

Pompano Beach, Florida, United States

Oversee all aspects of distribution operations, ensuring the efficient and timely delivery of goods and leveraging my expertise in Power BI, providing insightful data analysis to drive decision-making and optimize performance. Focusing on continuous improvement and change management leading to significant operational enhancements, fostering a culture of innovation and adaptability within the team.● Spearhead the integration of Power BI to streamline data analysis and reporting… Show more Oversee all aspects of distribution operations, ensuring the efficient and timely delivery of goods and leveraging my expertise in Power BI, providing insightful data analysis to drive decision-making and optimize performance. Focusing on continuous improvement and change management leading to significant operational enhancements, fostering a culture of innovation and adaptability within the team.● Spearhead the integration of Power BI to streamline data analysis and reporting, enhancing operational transparency and decision-making.● Implement continuous improvement initiatives, resulting in increased distribution efficiency and reduced operational costs.● Lead change management efforts, successfully guiding the team through multiple process and system upgrades with minimal disruption.● Develop and maintain key performance indicators (KPIs) to monitor and improve distribution performance, achieving consistent on-time delivery rates above 95%.● Collaborate with cross-functional teams to identify and resolve distribution challenges, improving overall supply chain reliability and customer satisfaction. Show less

United States

Design and implement operational procedures to ensure adherence to quality standards and improve overall operational efficiency. Provide guidance, training, and support to operations staff for service excellence while facilitating alignment with company objectives.● Drove efficiency of operational processes, team performance, and customer service standards, resulting in improved overall operational effectiveness and customer satisfaction.● Empowered senior leadership with making… Show more Design and implement operational procedures to ensure adherence to quality standards and improve overall operational efficiency. Provide guidance, training, and support to operations staff for service excellence while facilitating alignment with company objectives.● Drove efficiency of operational processes, team performance, and customer service standards, resulting in improved overall operational effectiveness and customer satisfaction.● Empowered senior leadership with making informed decisions by generating daily reports, offering insights, and recommending corrective actions and process improvements based on data analysis.● Managed staffing needs by overseeing recruitment, selection, onboarding, training, and disciplinary functions while ensuring alignment of the team's skill sets with organizational requirements.● Conducted cost analysis for various projects to enable informed budgeting decisions and optimize resource allocation. Show less

Weston, Florida, United States

Led and coordinated daily activities of warehouse personnel to ensure smooth and efficient facility operation and meet organizational objectives. Analyzed invoices, work orders, consumption reports, and demand forecasts to identify trends, estimate peak delivery periods, and issue work assignments strategically, optimizing resource allocation.● Minimized disruptions in supply chain operations by monitoring inventory levels, identifying stock shortages, and initiating timely orders for… Show more Led and coordinated daily activities of warehouse personnel to ensure smooth and efficient facility operation and meet organizational objectives. Analyzed invoices, work orders, consumption reports, and demand forecasts to identify trends, estimate peak delivery periods, and issue work assignments strategically, optimizing resource allocation.● Minimized disruptions in supply chain operations by monitoring inventory levels, identifying stock shortages, and initiating timely orders for new materials.● Promoted a culture of safety and productivity by providing comprehensive training to warehouse staff on the proper use of equipment, adherence to safety protocols, and efficient execution of operational procedures.● Ensured timely delivery and optimal utilization of resources by maintaining accurate records of received shipments and distributing goods to appropriate departments or locations.● Implemented process improvements to streamline workflow processes across the organization and enhance operational efficiency and productivity.● Built organizational systems for financial reporting, scheduling, inventory control, and merchandising, driving informed decision-making and operational management. Show less

Miami, Florida, United States

Monitored warehouse operations to ensure strict adherence to safety protocols while mitigating risks of accidents/injuries and promoting a safe working environment for all personnel.● Generated over $4M in annual sales by building strong customer relationships and rapport and fostering loyalty and repeat business opportunities, increasing sales by 47% compared to previous ownership.● Minimized stock discrepancies and improved data integrity by investigating discrepancies between… Show more Monitored warehouse operations to ensure strict adherence to safety protocols while mitigating risks of accidents/injuries and promoting a safe working environment for all personnel.● Generated over $4M in annual sales by building strong customer relationships and rapport and fostering loyalty and repeat business opportunities, increasing sales by 47% compared to previous ownership.● Minimized stock discrepancies and improved data integrity by investigating discrepancies between actual stock levels and inventory reports while implementing corrective measures to enhance inventory accuracy and reliability.● Accomplished inventory control and operational efficiency by developing an inventory tracking system to enhance visibility into inventory levels, orders, and deliveries.● Ensured product availability to meet customer needs by analyzing customer demand patterns to optimize stock levels, minimize excess inventory, and reduce costs associated with overstocking. Show less

Optimized product and personnel usage, increasing company ROI and reducing maintenance costs. Improved customer relations through training and process improvements. Established and managed a dispatch department, reducing operational costs. Optimized work arrangements, saving on hourly and fuel costs, and managed preventative maintenance schedules efficiently.● Implemented daily monitoring of product and personnel usage, geographical placement, and allocation, resulting in increased… Show more Optimized product and personnel usage, increasing company ROI and reducing maintenance costs. Improved customer relations through training and process improvements. Established and managed a dispatch department, reducing operational costs. Optimized work arrangements, saving on hourly and fuel costs, and managed preventative maintenance schedules efficiently.● Implemented daily monitoring of product and personnel usage, geographical placement, and allocation, resulting in increased company ROI, and decreased maintenance and outsourcing expenditure.● Conducted continuous training across all departments to address customer complaints, enhance customer relationship development, and gather information for designing and implementing process improvements to meet customer needs.● Established and managed the dispatch department from inception, ensuring accurate nationwide routing, timely utilization of GPS tracking tools, and financially viable allocation of company personnel and vehicles.● Optimized work arrangements geographically, resulting in significant savings in hourly and fuel costs by creating routing efficiencies.● Managed, planned, and scheduled preventative maintenance work orders based on priority. Show less

Developed and documented standard and emergency operating procedures for receiving and shipping products and materials while maintaining compliance with industry standards. Analyzed customer demand patterns to optimize stock levels, reduce excess inventory and associated costs, and maintain optimal stock levels to meet customer demands. ● Restructured warehouse picking locations and reserved slots to maximize employee productivity, streamline workflows, and reduce picking… Show more Developed and documented standard and emergency operating procedures for receiving and shipping products and materials while maintaining compliance with industry standards. Analyzed customer demand patterns to optimize stock levels, reduce excess inventory and associated costs, and maintain optimal stock levels to meet customer demands. ● Restructured warehouse picking locations and reserved slots to maximize employee productivity, streamline workflows, and reduce picking time.● Examined expenditures and developed plans and budgets to drive profits and enhance services, driving financial growth and operational excellence within the organization.● Tracked key performance metrics, such as on-time delivery rate, lead time, and cost per unit shipped, to identify areas for improvement and implement corrective actions to enhance operational effectiveness and efficiency.● Improved accuracy in monitoring inventory levels, orders, and deliveries, leading to enhanced inventory management and operational efficiency. Show less

Led collaborative efforts to enhance service for prospective students, ensuring strict compliance with Federal regulations and overseeing Financial Aid Advisors' activities. Streamlined processes, including compiling award letters, assisting with FAFSA completion, and providing training. Enforced default management procedures, maintaining regulatory conformity throughout.● Spearheaded collaborative efforts with Customer Service Support Specialists to enhance service for prospective… Show more Led collaborative efforts to enhance service for prospective students, ensuring strict compliance with Federal regulations and overseeing Financial Aid Advisors' activities. Streamlined processes, including compiling award letters, assisting with FAFSA completion, and providing training. Enforced default management procedures, maintaining regulatory conformity throughout.● Spearheaded collaborative efforts with Customer Service Support Specialists to enhance service for prospective students, ensuring exceptional customer service.● Orchestrated the compilation of student award letters and effectively communicated with students to ensure their understanding.● Provided comprehensive assistance to students in completing the FAFSA, facilitating access to financial aid.● Maintained strict conformity with Federal regulations and procedures, ensuring compliance at all times.● Directed and managed all facets of Title IV Administration, overseeing the activities of Financial Aid Advisors to ensure efficient operation.● Analyzed and provided comprehensive training for both new and existing Financial Aid Advisors, ensuring their adherence to federal regulations and school policies.● Enforced adherence to default management procedures, ensuring regulatory conformity and effective risk management. Show less

Resolved customer complaints, monitored sales staff, and collaborated on business strategies. Recruited, trained, and supervised employees, managed schedules, ensured compliance with Child Labor Laws, and coordinated with vendors. Managed store closing on alternating weekends, maintaining Target brand standards.● Addressed and resolved customer complaints regarding services, products, or personnel, ensuring customer satisfaction.● Monitored sales staff performance to ensure sales… Show more Resolved customer complaints, monitored sales staff, and collaborated on business strategies. Recruited, trained, and supervised employees, managed schedules, ensured compliance with Child Labor Laws, and coordinated with vendors. Managed store closing on alternating weekends, maintaining Target brand standards.● Addressed and resolved customer complaints regarding services, products, or personnel, ensuring customer satisfaction.● Monitored sales staff performance to ensure sales goals were met.● Recruited, trained, and evaluated personnel to maintain a high-performing team.● Collaborated with company officials to develop strategies to increase sales, expand markets, and promote business growth.● Directed and supervised employees in sales, inventory management, and customer service, ensuring efficient operation.● Planned and prepared work schedules, assigning and following up on employees' specific duties.● Managed the Front-End of the store, providing coverage when Front-End Supervisors were on break or at lunch.● Ensured compliance with Child Labor Laws, managing minors' schedules for lunches and breaks.● Coordinated with outside vendors to ensure correct product displays and accurate signage.● Managed store closing on alternating weekends, ensuring the store was ready for opening managers according to Target brand standards. Show less

Bachelor Of Science - Bs, Political Science; Global Governance

Education record

Public Relations