Implementation, maintenance and support of OpenLabs systems, solutions and projectsPreparing documentation for Open Labs platforms, vital to the operation of the systemsManaging applications in virtualized Linux/RedHat environments, deploying kubernetes applications via Azure DevOpsManaging IaaS environments using tools such as Ansible and TerraformProcess creation and automation using Shell ScriptMonitoring using tools such as Grafana, Prometheus and GraylogOperation of… Show more Implementation, maintenance and support of OpenLabs systems, solutions and projectsPreparing documentation for Open Labs platforms, vital to the operation of the systemsManaging applications in virtualized Linux/RedHat environments, deploying kubernetes applications via Azure DevOpsManaging IaaS environments using tools such as Ansible and TerraformProcess creation and automation using Shell ScriptMonitoring using tools such as Grafana, Prometheus and GraylogOperation of a wide range of OpenSource tools (Apache Tomcat, Jboss, Wildlfy, Nginx, Apache Web Server)Use of the Jira tool for project and task management. Show less

Installation and configuration of physical and virtual servers with a focus on supporting the company's applications and database; Routine administration of Windows servers (AD, DHCP, DNS, GPOs) and Linux (Web) among other network management services; Management and configuration of Wi-fi networks (Ubiquiti): adding, removing, blocking users/devices; Database backup (SQL Server) promoting the restoration of information in case of accidents and disasters; Administration of websites, domains and… Show more Installation and configuration of physical and virtual servers with a focus on supporting the company's applications and database; Routine administration of Windows servers (AD, DHCP, DNS, GPOs) and Linux (Web) among other network management services; Management and configuration of Wi-fi networks (Ubiquiti): adding, removing, blocking users/devices; Database backup (SQL Server) promoting the restoration of information in case of accidents and disasters; Administration of websites, domains and e-mail accounts; Preparation of technical documentation, using specific tools and methodologies for implementing software and hardware, to add knowledge and organize infrastructure activities; Monitoring of the entire infrastructure of the company's assets: Firewall, Antivirus, Networks, Hardware and Software through monitoring tools (PRTG, Zabbix, Grafana). Show less

Level 2 and 3 service and support to users in the resident client; request resolutions related to various functionalities such as: infrastructure, e-mail services, Microsoft Office, Windows 10 and Windows Server. Preparation and restoration of images on operating systems using GHOST and Clonezilla tools; provide support to users on the use of internal software, hardware and systems; perform the necessary technical support to ensure the proper functioning of the equipment, such as replacement… Show more Level 2 and 3 service and support to users in the resident client; request resolutions related to various functionalities such as: infrastructure, e-mail services, Microsoft Office, Windows 10 and Windows Server. Preparation and restoration of images on operating systems using GHOST and Clonezilla tools; provide support to users on the use of internal software, hardware and systems; perform the necessary technical support to ensure the proper functioning of the equipment, such as replacement, installation and configuration of hardware, modules and components. Show less

-Assistance to end users in the resident client -Resolutions of requests related to various functionalities, such as Infrastructure, email, Microsoft Office, Windows 7 and 10, Windows Server; -Preparation of images in operating systems -Provide user support on the use of software and hardware and internal systems -Execute the necessary technical support to guarantee the proper functioning of the equipment, with replacement, configuration and installation of modules, parts and components