As a Lead Systems Engineer at Tavant, a leading global IT solutions and services provider, I deliver friendly and exceptional Tier I/II/III Helpdesk Support for a constantly growing tech company. I have been working with Tavant for over 12 years, and I have taken on additional responsibilities such as procuring and managing our Windows and Mac computers, onboarding new employees and contractors, auditing and updating endpoints to comply with security standards, and establishing IT infrastructure and supporting systems at new offices.With over 15 years of experience in the IT Support industry, I have developed a well-rounded knowledge and a multi-skilled profile. I hold an A+ certification from CompTIA, and I have acquired skills in IT operations, cybersecurity, and IT documentation. I am passionate about solving Hardware, Software, Operating System, Malware, and Administrative issues professionally and efficiently, and I enjoy negotiating with vendors, writing purchase orders, crafting knowledge documents, and coordinating with offshore teams on projects. My mission is to provide reliable, effective, and responsive IT support to our internal and external customers, and to contribute to the success and growth of Tavant.
Listed skills include Technical Support, Active Directory, Troubleshooting, Hardware, and 39 others.