Wesley Bauerle Email & Phone Number

United States

Friendly and exceptional Tier I/II/III Helpdesk Support for a constantly growing tech companyAdditional responsibilities:* Procuring and managing our Windows and Mac computers (Onshore, Nearshore and Offshore)* Onboarding new employees and contractors* Auditing and updating endpoints to comply with security standards* Establishing IT infrastructure and supporting systems at new offices* Negotiating with vendors and writing purchase orders* Crafting knowledge documents and instructions* Coordinating with offshore teams on projects* Procuring, installing and supporting AV equipment* Managing and supporting our phone systems* Training and mentoring Jr. Engineers

Santa Clara, Ca

Friendly and exceptional Tier I/II/III Helpdesk Support for a constantly growing tech companyAdditional responsibilities:* Procuring and managing our Windows and Mac computers* Onboarding new employees and contractors* Auditing and updating endpoints to comply with security standards* Establishing IT infrastructure and supporting systems at new offices* Negotiating with vendors and writing purchase orders* Crafting knowledge documents and instructions* Coordinating with offshore teams on projects* Procuring, installing and supporting AV equipment* Managing and supporting our phone systems

Santa Clara Ca

Friendly and exceptional Tier I/II Helpdesk Support for a constantly growing tech companyAdditional responsibilities:* Procuring and managing our Windows and Mac computers* Onboarding new employees and contractors* Negotiating with vendors and writing purchase orders* Crafting knowledge documents and instructions* Procuring, installing and supporting AV equipment* supporting our phone systems

Mount Shasta Ca / Yreka Ca

I was an Acme employee when they were a budding two-man shop renting space in the corner of an Office supply store in Mount Shasta. I continued as part of the team when Acme joined forces with Siskiyou Technology Consultants and opened three retail stores. I became the main computer technician at our Yreka location and assisted at the Mt. Shasta location as needed. I opened and closed the Yreka store, answered the phones, managed materials, cash register, helped customers and provided all consumer-level support services and some field support.

Foster City, Ca

As part of a tight-knit group of Help-desk professionals, I supported a global user base of 4500+. We were the "air traffic controllers" for all incoming IT issues. We documented new tickets in Remedy and assigned them to the correct groups while also providing support and configuration for a number of systems such as Nortel VPN, WEBEX, Dialup accounts, SAP, Windows, Active Directory, OSX, Lotus Notes, Conference bridges and numerous other IT systems while also processing new hires and terminations. This was a challenging position which helped me grow as an IT support professional.

Santa Clara Ca

Provided Desktop Support services in a multi-campus environment supporting over 2,500 users. Provided IBM Warranty and non-warranty logistic support, Desktop Support, Wireless and LAN troubleshooting, Password resets and Remedy ticket recording and closure procedures. Windows 2000 and Windows XP support. Providing excellent customer service and thorough case notes. SAP And remedy call tracking experience. Lenovo Certified and Dell Certified.

Redding, Ca / Remote

Supported ACT! 2000 to ACT! 2007 Software for customers throughout USA via Remote desktop, Phone and email. Customized ACT! Databases, layouts and synchronization setup. Supported local customers with computer Windows 2000 and Windows XP, hardware issues and upgrades. Set up Clearwire, DSL and Cable Internet connections for customers and troubleshot network issues.

Wellington & Wairarapa, New Zealand

Provided monthly system maintenance and IT reports for customers. Provided Fault Resolution services on demand, day or night. Participated in IT upgrade and replacement projects. Remotely monitored IT systems. Supported Windows 2000 and Windows XP issues including software support.

Wellington & Wairarapa, New Zealand

Designed and implemented Sophisticated ACT! database solutions. Sole Technical Support analyst for a large customer base (250+). Managed own time and resources. Created custom ACT! solutions using Visual Basic 6. Supported software in Windows 9x and Windows XP environments

Eugene, Oregon Area

ACT! (www.act.com) Designed a program to automate and standardize escalations. Designed a program for quick reference to the ACT! Users Guide. Created and edited ACT! Knowledge Base Articles. Performed Advanced ACT! Telephone Support. Windows 98 and Windows 2000 Troubleshooting.

Diploma, General Education

Standard High School education. I enjoyed English and Science classes.

Comptia A+ Certification

At Shasta College I took Introduction to Computer Science which turned out to be redundant but fun.