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Wesley C. Email & Phone Number
Head of Customer Success and Support
at
Tosa Certifications
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Head of Customer Success and Support
Location
Toronto, Ontario, Canada
Company size
Who is Wesley C.? Overview
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Quick answer
Wesley C. is listed as Head of Customer Success and Support at Tosa Certifications, a company with 70 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Wesley C..
Wesley C. previously worked as Head of Customer Success and Support at Isograd North America and Customer Support Team Leader - Deliverability Expert at Mailjet. Wesley C. holds Recording Arts Graduate, Audio Recording For Music from Centennial College.
Company email context
Email format at Tosa Certifications
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Tosa Certifications
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Profile bio
About Wesley C.
Creative problem solver who applies innovative skills to achieve improved results.Equally strong qualifications in planning, scheduling and crisis management.Great communication and relationship building skills.More than ten years of solid experience in providing quality support to clients.More than five years of management experience.
Current workplace
Wesley C.'s current company
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Tosa Certifications
11 roles
Wesley C. work experience
A career timeline built from the work history available for this profile.
Head Of Customer Success And Support
CurrentMonitoring quality of on-boarding, training and support response to new and existing EDU and corporate clients (U.S. and Canada) while maintaining top level satisfaction.In charge of quality control of custom solutions.Handling office management and HR duties for local team.
Jan 2024 - Present
Head Of Customer Success And Support
Provided on-boarding, training and support to new and existing corporate clients (U.S. and Canada) while maintaining top level satisfaction.Responsible for creating and updating processes and help material.Created tone of voice and templates for support team.In charge of quality control of custom solutions.Handled office management and HR duties for local.
Jul 2019 - Jan 2024
Customer Support Team Leader - Deliverability Expert
Specialized in compliance and email campaign deliverability.Managed a team of 4 customer support agents.Organized schedules, responsible for hiring and training newcomers.Provided support to help agents and liaise with other teams.Helped improve time management, workflow and procedures.
Apr 2017 - Jul 2019
Technical Support Analyst - Deliverability Expert
I.T. Support Consulting for France and North America.Providing required support to problems of low to high complexity.Responding to inquiries from clients, prospects and sales teams.
Mar 2016 - Mar 2017
May 2014 - Mar 2016
Technical Support Specialist (Contract)
- Supported Project Management.
- Delivered user-friendly software technical support with respect to complex I.T. information.
- Provided accurate translation of email templates and official documents.
Mar 2014 - Apr 2014
Technical Sales Representative / Account Manager
- Managed and grew small/medium accounts in Ontario.
- Handled and resolved complaints and returns.
- Identified critical cases/issues and triaged them out to appropriate service (fraud, theft, bankruptcy).
- Assisted senior management.
Jul 2009 - Sep 2013
Sales Floor Associate
- Implemented effective stock management policies and created profitable in store promotions.
- Consistently exceeded sales objectives and expectations.
Mar 2008 - Jun 2009
Media And Communication Manager
Afbmusic Gabon
- Assisted and advised the label’s artists on tour in Europe and Africa.
- Developed communication strategies to expand the label’s market in new territories.
- Assisted with the organization of concerts, radio and TV appearances.
- Managed online communication and social marketing.
Feb 2005 - Jan 2008
Team Lead - Denim Corner
Utilized a consultative sales approach to surpass sales targets. Achieved a high level of professionalism through excellent client service. Performed pricing and inventory controls of merchandise. Responsible for inventive display and merchandising. Trained new employees on sale techniques, polices and procedures.
Oct 2002 - Mar 2005
4 education records
Wesley C. education
Recording Arts Graduate, Audio Recording For Music
Bachelor, I.T Pre-Sales Engineering - Project Management, Certificate
Afogec Competences
Certification, English
Elc Los Angeles
Bachelor'S Degree, Project Management
Afogec
FAQ
Frequently asked questions about Wesley C.
Quick answers generated from the profile data available on this page.
What company does Wesley C. work for?
Wesley C. works for Tosa Certifications.
What is Wesley C.'s role at Tosa Certifications?
Wesley C. is listed as Head of Customer Success and Support at Tosa Certifications.
Where is Wesley C. based?
Wesley C. is based in Toronto, Ontario, Canada while working with Tosa Certifications.
What companies has Wesley C. worked for?
Wesley C. has worked for Tosa Certifications, Isograd North America, Mailjet, Sears Canada, and Kenexa, An Ibm Company.
How can I contact Wesley C.?
You can use AeroLeads to view verified contact signals for Wesley C. at Tosa Certifications, including work email, phone, and LinkedIn data when available.
What schools did Wesley C. attend?
Wesley C. holds Recording Arts Graduate, Audio Recording For Music from Centennial College.
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