Monitoring quality of on-boarding, training and support response to new and existing EDU and corporate clients (U.S. and Canada) while maintaining top level satisfaction.In charge of quality control of custom solutions.Handling office management and HR duties for local team.

Provided on-boarding, training and support to new and existing corporate clients (U.S. and Canada) while maintaining top level satisfaction.Responsible for creating and updating processes and help material.Created tone of voice and templates for support team.In charge of quality control of custom solutions.Handled office management and HR duties for local team.

Specialized in compliance and email campaign deliverability.Managed a team of 4 customer support agents.Organized schedules, responsible for hiring and training newcomers.Provided support to help agents and liaise with other teams.Helped improve time management, workflow and procedures.

I.T. Support Consulting for France and North America.Providing required support to problems of low to high complexity.Responding to inquiries from clients, prospects and sales teams.

Responsible for multiple deployments across the country.

• Supported Project Management.• Delivered user-friendly software technical support with respect to complex I.T. information.• Provided accurate translation of email templates and official documents.

• Managed and grew small/medium accounts in Ontario.• Handled and resolved complaints and returns.• Identified critical cases/issues and triaged them out to appropriate service (fraud, theft, bankruptcy).• Assisted senior management.

• Implemented effective stock management policies and created profitable in store promotions.• Consistently exceeded sales objectives and expectations.

• Assisted and advised the label’s artists on tour in Europe and Africa. • Developed communication strategies to expand the label’s market in new territories. • Assisted with the organization of concerts, radio and TV appearances.• Managed online communication and social marketing.

Utilized a consultative sales approach to surpass sales targets. Achieved a high level of professionalism through excellent client service. Performed pricing and inventory controls of merchandise. Responsible for inventive display and merchandising. Trained new employees on sale techniques, polices and procedures.