Wesley Chen Email & Phone Number

Bentonville, Arkansas, US

• Health and Wellness Vision Center
• Implemented a patient database solution that eliminated 8 million duplicate Vision patient records, and loaded 26 million profile to be used to connect with other health and wellness lines of businesses
• Collaborated extensively with the enterprise identity team to develop a user-friendly customer flow, allowing customers to effortlessly link their Vision profiles to Walmart.com profiles
• Led cross-functional teams to achieve implementation and integration of the new contact lens vendor into current backend systems
• Used customer data to develop and drive long and short term product strategy for Health & Wellness Vision related Omnichannel customer experiences with business, UX and technical stakeholders
• Prioritized and developed a strategic roadmap for the deployment of various communication message types to drive more customers into the general Walmart retail funnel

Woonsocket, RI, US

• Implemented net new digital registration experience for CVS Minute Clinic which totaled 1MM completions and a 75% successful confirmation rate within the first 3 months of launching
• Digital registration includes: Ability to acknowledge health consents, save photo of insurance card and insert credit card information on mobile device or desktop prior to visit.
• Managed a 12-developer product team through agile scrum ceremonies to create, manage, and prioritize user stories for our product roadmap
• Strategized with leadership teams to create long term key feature roadmap through analyzing voice of the customer user feedback and health services adobe analytics metrics.
• Provided product guidance to our UX/UI and content partners to outline the business requirements andensured that the high-fidelity mockups aligned with our product vision
• Responsible for monthly production validation to ensure successful deployments for any new features releasing into the production environment

Bloomfield, CT, US

Pharmacy Benefit Management - Contact Center Applications-Collaborate with key stakeholders to understand business requirements and design user friendly experiences for our customer service agents.-Create program epics and user stories from business requirements and user feedback-Define and prioritize product backlog

Bloomfield, CT, US

As an industrial operations engineer, I was placed in teams and projects that collaborated with the University of Michigan health System to improve the safety and quality of healthcare delivery through a multi-disciplinary, systems engineering-based approach. One major project I was on helped to optimize the process of surgical instruments that were used.

St. Louis, MO, US

As a member of the Strategies and Transformation, Home delivery Member Services department, I had the opportunity to work under a project around understanding the customer service aspect of express scripts and improving the system that Patient Care advocates use to assist patients over the one. As a team we were able to identify key components that needed.

As an intern at Digipos I facilitated their supply chain division of the company. One of the main things that I did for them was translate and revise an SAP manual from Mandarin to English. Other jobs I had as an intern included constructing and testing POS (point of sale) systems for quality control as well as researching prior products to make.

Master Of Engineering - Meng, Industrial Operations Engineering

Bachelor’S Degree, Industrial Operations Engineering