Wesley Chen Email & Phone Number

Bentonville, Arkansas, Us

Health and Wellness Vision Center• Implemented a patient database solution that eliminated 8 million duplicate Vision patient records, and loaded 26 million profile to be used to connect with other health and wellness lines of businesses • Collaborated extensively with the enterprise identity team to develop a user-friendly customer flow, allowing customers to effortlessly link their Vision profiles to Walmart.com profiles • Led cross-functional teams to achieve implementation and integration of the new contact lens vendor into current backend systems • Used customer data to develop and drive long and short term product strategy for Health & Wellness Vision related Omnichannel customer experiences with business, UX and technical stakeholders • Prioritized and developed a strategic roadmap for the deployment of various communication message types to drive more customers into the general Walmart retail funnel • Onboarded 10 new message types for online and instore vision center communications across two different channel types

Woonsocket, Ri, Us

• Implemented net new digital registration experience for CVS Minute Clinic which totaled 1MM completions and a 75% successful confirmation rate within the first 3 months of launching• Digital registration includes: Ability to acknowledge health consents, save photo of insurance card and insert credit card information on mobile device or desktop prior to visit.• Managed a 12-developer product team through agile scrum ceremonies to create, manage, and prioritize user stories for our product roadmap • Strategized with leadership teams to create long term key feature roadmap through analyzing voice of the customer user feedback and health services adobe analytics metrics. • Provided product guidance to our UX/UI and content partners to outline the business requirements andensured that the high-fidelity mockups aligned with our product vision • Responsible for monthly production validation to ensure successful deployments for any new features releasing into the production environment• Collaborated between, health services, legal, and technical stakeholders to understand dependencies

Bloomfield, Ct, Us

Pharmacy Benefit Management - Contact Center Applications-Collaborate with key stakeholders to understand business requirements and design user friendly experiences for our customer service agents.-Create program epics and user stories from business requirements and user feedback-Define and prioritize product backlog

Bloomfield, Ct, Us

As an industrial operations engineer, I was placed in teams and projects that collaborated with the University of Michigan health System to improve the safety and quality of healthcare delivery through a multi-disciplinary, systems engineering-based approach. One major project I was on helped to optimize the process of surgical instruments that were used in the operating room. Another project helped chief residents schedule interns using operation modeling/linear programming and code.

St. Louis, Mo, Us

As a member of the Strategies and Transformation, Home delivery Member Services department, I had the opportunity to work under a project around understanding the customer service aspect of express scripts and improving the system that Patient Care advocates use to assist patients over the one. As a team we were able to identify key components that needed to be changed or added from the original online system. We were able to rule out functions that should be obsolete and emphasize functions that have to be added in order to create a more efficient system. Currently, Express scripts is using the findings we have identified to create a prototype of a newer, simpler system that will improve call times and confusion between Patient Care Advocates and patients.

As an intern at Digipos I facilitated their supply chain division of the company. One of the main things that I did for them was translate and revise an SAP manual from Mandarin to English. Other jobs I had as an intern included constructing and testing POS (point of sale) systems for quality control as well as researching prior products to make improvements and implement changes for a new line of POS systems.

Master Of Engineering - Meng, Industrial Operations Engineering

Bachelor’S Degree, Industrial Operations Engineering