▪ Proficient in conducting security assessments and risk analysis▪ Experience in monitoring and responding to security incidents, performing forensic investigations, and mitigating threats.▪ Experience in management and deployment of security solutions such as Huntress and Sentinel One.▪ Ability to develop and enforce security policies and procedures across an organization.▪ Effective communication skills to collaborate with teams and articulate security risks and solutions.

▪ Administer a Windows-based network environment, managing over 30 servers and 300 workstations.▪ Install, configure, and troubleshoot servers, operating systems, applications, and hardware components.▪ Assign Cyber Security Training to users through Ninjio▪ Investigate Reported Phishing Emails and Attachments▪ Manage Secure Internet Gateway (Cisco Umbrella) o Investigate and control (Whitelist/Blacklist) internet traffic▪ Manage Endpoint Detection and Response (Sentinel One) o Assess application vulnerabilities o Incident Response – Alert, respond, and document to all Incidents▪ Patch Management o Conduct comprehensive vulnerability assessments on systems to identify and prioritize security risks o Documentation and reporting of all Patching and analysis of scan results o Develop comprehensive patch management strategy, including scheduling, testing, and deployment procedures to guarantee minimal disruption to critical systems o Utilize patch management tools, such as Ivanti, to automate and streamline distribution of security updates and software patches

▪ Configure, troubleshoot, and maintain IT infrastructure, including hardware, servers, networks, firewalls, routers, and switches.▪ Works closely with Domain Controllers, Active Directory, Group Policy, Registry, and Cisco UCM o Administer user permissions & groups (Domain and Local)▪ Patching Servers and Virtual Machines, including documentation and rollback plans. o Conduct patch management strategies to maintains high availability of critical systems▪ Endpoint Security o Manage Sentinel One – Deployment, threat Assessment and incident response, reports, etc. o Email Management (Outlook Exchange) – Manage and response to suspicious emails.▪ PC/Server, Firewall, and Router deployment o VM deployment (Windows Server) and management (VMware) o PC Imaging, hardware refresh, hardware repair o Faronics configuration and deployment (Deep Freeze, WINSelect, Anti-Executable, Anti-Virus, etc)▪ Azure o Azure AD, Enterprise Applications, Intune, Insights, Runbooks, Automation, Virtual Machines

▪ Provided technical support to over 200 users, troubleshooting hardware and network issues, and performing remote troubleshooting through diagnostic techniques, questioning, and documentation.▪ Assisting with network administration, such as: configuring routers and switches and monitoring network performance▪ Identified and suggested possible improvements on procedures to improve system performance and efficiency.▪ Supported IT team in projects, including the configuration and deployment of a WAN running over 100+ switches and configuring, testing, and deploying wireless routers.▪ Tracked and managed assets to ensure optimal performance of systems and applications.▪ Documenting procedures, troubleshooting guides, and similar technical documentation.

▪ Training and Coaching other Best Buy employees on Apple products and technologies.▪ Meeting or Exceeding Sales Goals (continuously exceeded business goals, led store to Rank 2 in Best Buy market)

▪ Provide Customer Service▪ Process transactions▪ Maintain accurate records