-Supported residents at Kara Tepe Camp through laundry services and community empowerment projects-Led job readiness initiatives, such as CV creation for asylum seekers-Collaborated with the Volunteer Coordinator to design and implement empowering activities, restoring agency to community members-Recruited and engaged community volunteers in team-building activities to foster inclusivity-Worked with Volunteer & Field Coordinators on advocacy projects and facilitate communication between camp organisations, including creating informative flyers in multiple languages with infographics -Enhanced volunteer welcome packets and streamline email communications to provide up to date information in an ever changing context-Actively monitored and contributed to WASH (Water, Sanitation, and Hygiene) sector objectives

-Collaborated with the CEO to develop and implement marketing and sales strategies supporting marketing and brand growth initiatives-Planned and executed a dynamic monthly marketing calendar encompassing advertising, growth strategies, and promotional activities-Conducted weekly statistical analysis of social media, email, and SMS campaigns, translating findings into actionable insights to drive future strategiesInventory and Sales Analysis: Performed weekly inventory and sales report analysis, sharing insights with the team to optimise operations-Researched market trends, consumer behaviour, economic conditions, and marketing best practices to inform strategic decisions-Ensured consistent branding and voice across all communication channels, including website, social media, emails, SMS, and paid advertising-Utilised A/B testing and segmentation to optimise email and SMS campaigns, ensuring maximum effectiveness-Managed collaborations with content creators, influencers, and partners, fostering positive relationships-Cultivated customer relationships through active community management on social media-Orchestrated events and collaborations with partners to enhance brand visibility and engagement-Maintained relationships with existing wholesale partners and identified new business prospects-Managed global inventory and delivery timelines across three warehouses, incorporating forecasting and budgeting-Improved customer satisfaction and retention by optimising the end-to-end customer journey from inquiries to post-purchase follow-up-Successfully onboarded new systems and partners, creating comprehensive training manuals for the team-Consistently surpassed email and SMS campaign KPIs, delivering exceptional results-Led and managed a team, including a social media manager, graphic designer, customer service team, and store manager-Conducted regular meetings to evaluate performance goals, KPIs, provide feedback, and collaborate on overcoming challenges.

-Successfully rebranded from Costa Noosa to Entity Coffee-Utilised scheduling tools for comprehensive digital platform management-Responsible for website copy, curation of images, and regular updates-Managed product updates on Shopify and utilised the platform for email campaigns-Handled all online customer engagement and inquiries-Maintained proactive and positive communication with customers during the rebrand, both online and in the café-Established a brand-aligned lifestyle blog to engage with the local community and increase community involvementDirected photoshoots and branding initiatives

-Supported two teenage refugee girls in community detention-Assisted with daily activities, including schoolwork, extracurricular activities, grocery shopping, and cooking-Offered a safe and nurturing environment for the girls as they adapted to life as teenagers in a new culture-Collaborated with qualified professionals to facilitate integration, employing a strengths-based and trauma-informed approach-Underwent safeguarding and trauma-informed practice training

-Collaborated with the team and graphic designer to develop overall branding and strategy, including all digital marketing and email campaigns-Curated El Capitano's social media platforms, building the brand online and coordinating photoshoots-Engaged with customers via online platforms to enhance online presence and customer experience-Managed functions and events from the initial client contact through to the execution phase, overseeing menus, decor, entertainment, and logistics-Analysed sales reports and social media metrics, presenting findings to the business owner to inform future strategic decisions

-Supported workshops and meetings to educate migrants on the asylum process and resettlement opportunities-Assisted with intake interviews and conducted initial case assessments-Conducted daily monitoring of human rights conditions at the port of entry and reported findings-Uploaded files and documents to a secure drive for migrants, ensuring they had backup documentation for their cases-Managed data entry and maintained databases for all cases-Maintained records for ongoing cases and contributed to trend reporting

-Managed all communication and office administration tasks for the Dean of Marketing-Acted as the initial point of contact for incoming Master's students in business and fine arts programs, overseeing email communication and campaigns for new students-Orchestrated the planning, coordination, and logistics of various on-campus events, including recruiting activities, graduation ceremonies, and guest speaker engagements-Conducted research projects to evaluate the feasibility and potential impact of new graduate programs, based on their success at other institutions, for the University

-Acted as liaison between clients, vendors, account executives & art department-Collaborated with national companies to develop localised marketing strategies and implemented social media plans for franchise owners at the local level-Researched demographic and sociocultural factors in local communities in order to generate ideas for events, philanthropies, engagement opportunities and advertising campaigns

-Elected by peers based on past leadership and marketing plan presented to the Executive Board -Designed & implemented a social media plan across various platforms (Facebook, Instagram, blog, newsletter, etc.) considering various stakeholders-Planned weekly public relations/campus engagement events-Collaborated to plan & execute philanthropy events that raised over $10,000 USD for Ronald McDonald House-Responsible for a team of eight officers with weekly and monthly meetings-Planned and led workshops for chapter members to develop the communication and human resource skills required to recruit new members-Collaborated with team and chapter members to host events resulting in the recruitment for 100 new chapter members

-Managed the alumni database and actively worked on building and nurturing alumni relationships through online engagement, email communications, and event planning-Conducted research and generated leads to support Alumni Association sponsorships-Contributed creative ideas for events, community engagement initiatives, social media posts, and philanthropic campaigns