Wesley Kerchhoff Email & Phone Number

South Africa

Technical Project Lead:• Attend meetings & consult on projects related to end-user devices.• Work with technical teams and vendors to troubleshoot & implement solutions related to ongoing projects.• Feedback to management on progress of solutions.• Create detailed documentation for end-users & troubleshooting guides for technical teams.Technical Support:• Troubleshoot and support for MAC OS, Windows and Linux.• Provide support to local IT teams and End Users with complex problems and escalations.• Provide support to high profile clients with technical requests or problems.• Research & identify solutions for software & hardware problems.• Setup & maintain knowledgebase for support teams and end user guides.• Work Independently and collaborate with other teams across the business.Research & Development:• Identify areas for improvement in processes & systems.• Implement solutions to reduce support requests to the IT helpdesk via automation.• Keep updated with technologies that can impact the environment & plan around them.• Test software on standard build to ensure no conflicts with existing software packaging.• Constantly learn new technologies and knowledge transfer.System/Domain Administration:• Group Policy and Active Directory administration.• Windows Server administration and maintenance.• Maintain bitlocker web portal used by support teams to lookup the encryption status of end-user computers.• VMWARE virtual machine setup and maintenance.• System Centre Configuration Manager (SCCM) administration.DevOps• Create and deploy PowerShell scripts to identify & fix common problems.• Script solutions for automated Windows 10/11 deployment and version upgrades.• Software deployment and upgrades via SCCM.

South Africa

- Provide technical support and guidance to first and second line support staff.- Maintaining Group Policy Objects and Organizational Units on active Directory for the Call Centre Desktops.- Create, manage and maintaining Logon Scripts- Create, manage and update hardware specific Windows OS image builds via SCCM and WDS.- Testing and implementation of different types of equipment and technology as required by the client, for example: PCs, Printers, Multi-Functional Devices, Projectors, Applications, Windows Deployment Services, and Business Desktop Deployments.- Investigate, assess and recommend new technologies suitable for the Vodacom desktop environment.

South Africa

- Provide onsite and remote desktop support.- Accept and resolve calls logged by the IT Help Desk within a set SLA on Remedy.- Setup of video conferencing equipment as well as system health checks. - Moving of IT equipment.- Ensure security policies and procedures regarding IT equipment are implemented.- Manage +- 3-4 technical engineers.- Setup Shift Rosters.- Prioritize and manage calls according to availability and skill set of the engineers to ensure optimization.- Managed Escalations.

Diploma Of Education, Computer Systems Networking And Telecommunications

Diploma Of Education, Information Technology

High School Diploma, High School/Secondary Diplomas And Certificates, 12