Wesley Ku Email and Phone Number

• Ensure a safe and pleasant riding experience for all customers. • Responsible for the safe operation of CMBC Transit Vehicles under all weather and traffic conditions. • Follows a set schedule and, sometimes, under challenging circumstances. • Work alone without direct supervision. • Maintain radio communications with dispatch while buses are equipped with Automatic Vehicle Location Systems. • Working directly with the public and dealing with the daily challenges of the job in an independent work environment. • Line/Route Trainer for new drivers right before graduation from class.

• Processed customerpayments, refunds and returns using the point of sales (POS) system.• Assessed and determined if a Child Tax form is required and provided clarification on the amount deducted from the transaction.• Verified data on the Bill of Lading upon receipt of goods and filed this document once the delivery has been completed. • Monitored inventory of floor merchandise and took corrective actions such as restocking, reorganizing products and changed signage to showcase sale items.• Transported newly arrived products between stockroom and store using rolling equipment and can operate the pallet jack.• Maintained and organized store displays to enhance visibility of products.• Lifted heavy boxes when needed.• Provided translation to Chinese clients.

• Reviews orders before and after delivery to ensure orders and charges are correct• Loads, transports, and deliver items to clients or businesses in a timely manner• Provides excellent customer service, answers questions and handles customer concerns

• Performed quality inspection and testing of game consoles to ensure deficiencies have been corrected.• Evaluated general appearance and packaging of individual products to prevent damage during transportation.• Verified quantity of each outbound shipments.• Performed light housekeeping duties by maintaining and cleaning workplace areaand disposing of cardboard from shipments.

• Clean work place areas, equipment, dishes, silverware• Store food in designated containers and storage areas to prevent spoilage• Package and prepare a variety of base on customers' orders• Make dressings and condiment for Poke

• Contributed to a fast-paced work environment, while being receptive and enthusiastic when interacting with guests.• Actively worked to increase customer traffic and contributed to the company’s guest experience by communicating in English and Mandarin.• Maintained the cleanliness of the workplace by performing light housekeeping duties in the assigned area.

• Supported thetimely replenishment of sales floormerchandiseand changed signage to promote special items.• Stayed up to date with product knowledge, company information, product launches and campaigns throughout the holiday season to best serve customers.• Approached browsing customers to initiate conversations to determine buying preference.

• Ensured high levels of customer satisfaction through excellent sales service• Welcomed customers into store and answer questions• Processed POS purchases• Translated for Chinese guests• Assisted customer with their items to their vehicles

• Delivered safety procedures to clients to ensure Operated all rides and attractions in a safe manner by conveying safety procedures to guests.• Provided guests with exceptional service by answering questions and assisting them throughout the ride.• Performed light housekeeping duties to keep the workplace area neat and organized for guests.

• Welcomed customers as they enter the shoe store and engage them in conversation to determine their shoe, clothe buying needs• Provided customers with information on available styles, sizes and colours• Looked for shoe sizes and clothe sizes, styles and colours in storage areas and inform customers if something is not available• Assisted customers in trying shoes on and provide honest feedback

• Unloaded truck every morning and stock inventory in appropriate shelves• Prepared food according to customer orders• Cleaned and maintain the cleanliness of work area