Wesley Lapointe Email & Phone Number

Answering all inbound phone calls, emails, and chats that come into the Sales Support team with a positive attitude every time, ensuring our clients are left with a timely and memorable experience. Identifying and understanding the Client's issue and needs in order to quickly escalate them over to the appropriate team to finalize the solution for the Client. Responsible for identifying and and escalating each Client issue within the prescribed timeframe from when I receive it. Clarifying the Client's issue and tracking appropriately within our in-house systems. Simplifying Client issues and providing feedback to the appropriate team leaders affected by the issue at hand, in order to improve our client service and processes.

Listed skills include Gaming Industry, Casino, Team Building, Hospitality, and 17 others.

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  Eastern Michigan University

  Electrical Engineering