IT Management and Technical Support across internal operations and customer service experiences. Providing management to external vendors and resources to ensure secure, reliable and easy to use systems.

- Design and implement business strategies, plans, and procedures- Set comprehensive goals for performance and growth- Establish policies that promote company culture and vision- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)- Lead employees to encourage maximum performance and dedication- Evaluate performance by analyzing and interpreting data and metrics- Write and submit reports to the CEO in all matters of importance- Manage relationships with partners/vendors

Home Security and AutomationBusiness Systems and Enterprise Services SupportFirewall Maintenance and ConfigurationNetworking and Routing Structured CablingResponsible for running scheduled service and install appointments for "Advanced Services" while maintaining metrics and performance expectations.Commendations:2012 Technician Award for Lowest Service Call Repeat Percentage, Lowest Install Repeat Percentage and Highest Customer Satisfaction for Eastern North Carolina.

Lateral transferred to Patrol Officer responsibilities handling calls for service. Assisted with Field Training Officer Program (FTO) and received multiple advanced certificates. Certified:Radar OperatorChemical AnalystTaser OperatorE-Citation Trainer

Assigned to Patrol Officer responsibilities in high crime areas. Responded to and deescalated and/or resolved calls for service.

Performed plant repairs and maintenance on equipment ranging from CPE to Fiber Nodes while working in high elevation situations ranging from ladder, bucket and hooking. SCTE Certified Field Engineer