Wesley Markel

Wesley Markel Email and Phone Number

Service Manager @ Southeastern Technical
Buford, GA, US
Wesley Markel's Location
Hoschton, Georgia, United States, United States
Wesley Markel's Contact Details

Wesley Markel work email

Wesley Markel personal email

n/a
About Wesley Markel

I work to provide white-glove IT support to customers no matter the location, problem, or situation that I am in, focusing on the customer's needs and bringing value to their company. My dedication to delivering tailored solutions and customer excellence has been shaped by a diverse background in system administration, troubleshooting, and project involvement.My expertise spans various technologies and systems, allowing me to effectively address intricate challenges and offer valuable insights to enhance IT infrastructures. I take pride in delivering consistent, high-quality service to clients, fostering collaboration, and mentoring junior team members. I am eager to leverage my skills to contribute meaningfully to a forward-thinking organization, aiding in driving technological innovation and achieving collective success.I'm open to exploring opportunities where I can apply my expertise and dedication to supporting a business’s IT infrastructure. Let's connect and discuss how my experience aligns with your organization's goals.

Wesley Markel's Current Company Details
Southeastern Technical

Southeastern Technical

View
Service Manager
Buford, GA, US
Website:
setechnical.net
Employees:
7
Wesley Markel Work Experience Details
  • Southeastern Technical
    Service Manager
    Southeastern Technical
    Buford, Ga, Us
    View
  • Southeastern Technical
    Level 2 It Specialist
    Southeastern Technical Nov 2023 - Present
    Flowery Branch, Georgia, United States
    L2 IT Specialist:* Assess issues and provide solutions that cannot be handled by Level 1 support.* Ensuring customer satisfaction through quick and meaningful support solutions and direct interaction.* Provide guidance, mentorship, and support to junior team members, assisting with complex issues.* Capable of making independent, rational decisions for a customer's needs.* Maintain documentation, best practices, and resources for other team members.* Administer and maintain IT systems, servers, networks, and other components, both on-site and remote.* Advanced server, workstation, and network support, hardware installs, maintenance, and migrations.* Involved in more complex projects including disaster recovery, installations, programming, and upgrades.
    View
  • Southeastern Technical
    Level 1 It Specialist
    Southeastern Technical Jun 2022 - Nov 2023
    Flowery Branch, Georgia, United States
    L1 IT Help Desk Support Specialist:* Assisting customers via answering phones, emails, chats, and tickets.* Providing top-tier customer service while supplying quick and meaningful solutions.* Displaying confidence and reassurance to the customer even if a solution is not yet in sight.* Remote support of workstations, servers, or cloud systems via remote desktop or console access.* On-site visits for basic computer hardware, OS, or network troubleshooting and installs.* Practices working with a team to solve problems and collaborate on projects.* Documents work as it is completed, recording issue resolution in ticketing system.
    View
  • Christ Place Church
    Systems Technician
    Christ Place Church Jan 2021 - Present
    Flowery Branch, Georgia, United States
    Systems Technician:* Interact with staff and church members to provide meaningful and quick support.* Support of Mac workstations, software, and OS issues.* Printer troubleshooting and maintenance.* Creating scripts and automations for deployments of printers, Wi-Fi connections, and applications.* Network configuration & hardware troubleshooting and support.* Help Desk support via ticketing system, email, and chat.* Involved in projects and emergencies that require hands-on work.

Wesley Markel Education Details

Frequently Asked Questions about Wesley Markel

What company does Wesley Markel work for?

Wesley Markel works for Southeastern Technical

What is Wesley Markel's role at the current company?

Wesley Markel's current role is Service Manager.

What is Wesley Markel's email address?

Wesley Markel's email address is wm****@****cal.net

What schools did Wesley Markel attend?

Wesley Markel attended Jackson County High School.

Who are Wesley Markel's colleagues?

Wesley Markel's colleagues are Pablo Rojas, Jesse Casanas, Southeastern Technical, Shane Lewis, Cole Frazier.

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