Wesley Rhoades Email & Phone Number

Ogden, Utah, United States

● Successfully processed over 3,500 client requests with an average of 40 client contacts per day● Collaborated with large freight logistical teams to ensure successful transit of purchase orders ● Created sophisticated tracking systems for client contacts and purchase orders ● Successfully deescalated tense situations with clients to provide an amicable solution● Investigated complex issues to accurately identify and fix client issues ● Efficiently managed rapidly a changing daily schedule ● Employed interpersonal communication skills to build strong rapport with clients ● Implemented measures for issues that both satisfied clients and reduced wasteful spending ● Used forecast tracking to create monthly goals that led to high performance ● Maintained high performance in a high stress environment ● Delivered exceptional customer service to all clients● Exceeded standard on rigorous performance goals ● Collaborated with managers to develop and promote tools to improve employee performance ● Promoted ahead of normal timeline due to consistently high performance ● Effortlessly performed all tasks and duties in a hands-off managerial environment ● Frequently collaborated in a team setting to promote higher performance ● Lead numerous team building initiatives to foster a strong team bond

Fort Polk, Louisiana

● Processed over 250 requests for promotions, reinternment, vacation, and language pay per year● Prepared and processed over 100 recommendations for awards and decorations per year● Executed onboarding process for all new employees ● Utilized military personnel database for personnel accounting proposes● Prepared employee records and maintained records filing system ● Completed employee record changes in human resource software ● Delivered invaluable customer service to all employees needing assistance ● Cultivated and maintained relationships with other organization departments ● Maintained rapid turnaround time for human resource action processing● Executed miscellaneous administrative functions for human resources director as needed ● Preformed receptionist duties as needed within the department ● Utilized and maintained excel based tracking system for all employee requests and actions ● Created memorandum letters in accordance with strict, high-level guidelines ● Remained adaptable in a high-stress, ever changing administrative environment ● Maintained and managed high-volume mailroom and shipping center

Grand Junction, Colorado Area

● Managed appointment database and sophisticated file system of testing center clients ● Processed payments for over 250 exams ● Delivered excellent customer service and received positive reviews from customers ● Improved records system for payments made ● Proctored national college entrance exams ● Remained flexible with schedule and worked when needed ● Sustained and improved cleanliness of classrooms, buildings, grounds, and gathering halls● Assisted with seasonable upkeep projects for the university. ● Successfully maintained equipment with over $10,000 in value ● Ensured that tasks were completed in a time efficient manner ● Served as lead employee in the absence of supervisor as needed