Wesley Alexis Email & Phone Number

Attleborough, Gb

Newcastle Upon Tyne, England, United Kingdom

Credited on:Hood: Outlaws and LegendsCall of Duty: VanguardDeathsprint 66

Sheffield, England, United Kingdom

Developer support:- Doing Build Approval in Editor (Game Engine) in a weekly basis with the purpose of testing game system functionality, so that level designers can get access to a stable build of the game.- Doing Functionality Testing using the Editor, PC package and Console Packages with the purpose of testing the game's state.- Chasing up Developer Requests, this includes looking into and bugging issues they might have found while building the levels and systems.Testing… Show more Developer support:- Doing Build Approval in Editor (Game Engine) in a weekly basis with the purpose of testing game system functionality, so that level designers can get access to a stable build of the game.- Doing Functionality Testing using the Editor, PC package and Console Packages with the purpose of testing the game's state.- Chasing up Developer Requests, this includes looking into and bugging issues they might have found while building the levels and systems.Testing Team:- Testing the game with the focus on AI functionality, character controls and the interactions between the two. - Attending the AI Dev team scrums and relaying important information to the rest of the testing team.- Taking ownership of AI testing tasks and test plans. - Writing testing guides for other team members to follow and to help newer team members get up to speed quickly and efficiently.- Scrum Master for the onsite QA team when working form home, to alleviate workload from from the leads and to ensure everyone on the team is up to date on each others current/pending tasks. Show less

London, United Kingdom

Quality Assurance Tester - Team Sonic Racing - PC, XBOX ONE, PS4 & SwitchQuality Assurance Tester - Total War: Three KingdomsMy role consists of:- Following test plans- Performing playthroughs- Finding and adding and regressing bugs using a tracker.- leading team test cases- Assisting newer team membersI have assisted with charity events associated with Sega:- SEGA Gamesblast 2018 - 24 Live stream for Special Effect

London, United Kingdom

My role consists of: * Dealing with web base queries and complaints * Answering inbound mail and actioning requests * Setting up accounts for services purchased through online portal* Advising customers on latest deals and offers regarding their purchased services* Setting up payment plans for our services* Contacting customers directly to resolve outstanding issues * Organizing payment reconciliation and courtesy gifts for customers.* Assessing level of case… Show more My role consists of: * Dealing with web base queries and complaints * Answering inbound mail and actioning requests * Setting up accounts for services purchased through online portal* Advising customers on latest deals and offers regarding their purchased services* Setting up payment plans for our services* Contacting customers directly to resolve outstanding issues * Organizing payment reconciliation and courtesy gifts for customers.* Assessing level of case severity and escalating to relevant management or departments* Ensuring complaints or general queries are dealt within SLA * Adhering to a PCI office environment Show less

London, United Kingdom

My Role Consists of:* Managing under-performing staff, setting up a step-by-step plan to improve individual performance.* Being first port of call for customer service staff and for customers to voice concerns and complaints.* Innovatory checks.* Supervising and aiding pier staff in their daily duties.* Revenue Protection ensuring all customers have paid to use our service.* Ticket Inspection as part of the Revenue Protection role.* Front line support for… Show more My Role Consists of:* Managing under-performing staff, setting up a step-by-step plan to improve individual performance.* Being first port of call for customer service staff and for customers to voice concerns and complaints.* Innovatory checks.* Supervising and aiding pier staff in their daily duties.* Revenue Protection ensuring all customers have paid to use our service.* Ticket Inspection as part of the Revenue Protection role.* Front line support for trouble-shooting software and hardware issues for all ticketing systems and identify/lead the resolution of any system issues.* Pro-actively seeking to identify and resolve any areas of revenue leakage, both fares/ticketing.* Conducting workplace investigations. Show less