Loan Processor
Current
Jan 2024 - Present
AeroLeads people directory · profile
Wesley Shasko Email & Phone Number
Loan Processor
at
Church Extension Fund
1 work email found
@citigroup.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Loan Processor
Location
Canton, Michigan, United States
Company size
Who is Wesley Shasko? Overview
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Quick answer
Wesley Shasko is listed as Loan Processor at Church Extension Fund, a with 9 employees, based in Canton, Michigan, United States. AeroLeads shows a work email signal at citigroup.com and a matched LinkedIn profile for Wesley Shasko.
Wesley Shasko previously worked as Mortgage Loan Processor at Citi and Event Team Member at University Of Michigan. Wesley Shasko holds Ms, Organizational Leadership And Administration from Concordia University-Ann Arbor.
Company email context
Email format at Church Extension Fund
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{first}.{last}@citigroup.com
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AeroLeads found 1 current-domain work email signal for Wesley Shasko. Compare company email patterns before reaching out.
Profile bio
About Wesley Shasko
Customer Experience professional with demonstrated results in vendor management, contact center leadership, customer satisfaction survey design, NPS, performance metric reporting, process improvement, Six Sigma methods, COPC project management, and contact center quality.
Listed skills include Process Improvement, Call Centers, Six Sigma, Business Process Improvement, and 31 others.
Current workplace
Wesley Shasko's current company
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Church Extension Fund
10 roles
Wesley Shasko work experience
A career timeline built from the work history available for this profile.
Mortgage Loan Processor
Consumer advocate for the mortgage loan process from application to closing.Specialization in NY mortgage loansMember of 2023 Voice of the Employee Council
Jun 2020 - Jan 2024
Event Team Member
As an Event Team Member for University of Michigan Athletics, my goal wass to provide a memorable customer service experience to every fan I interacted with in attendance. Duties included ticket taking and ushering. Trained in the ZingTrain customer service method.
Aug 2018 - Apr 2022
Customer Experience Manager/Vendor Performance Manager
Responsible for customer experience for Crain Communications, including resolving of escalated issues to the senior leadership team. Directed relationship between Crain and outsourced business partners, including training and quality for the 25 customer service representatives. Created and monitored dashboard reports to manage Telephone, Email, and Webchat inquiry channelsAccomplishments:Transitioned outsourcing vendors, resulting in 30% cost reductionImplemented Customer Satisfaction program, with 90% Top 2 Box performance15% Reduction in Call Handle Time
Jun 2014 - Nov 2019
Mar 2014 - Jun 2014
Vendor Relationship Manager
Oversaw vendor relationship with three call outsource business partners with 600+ employees, 10 lines of business, and $7M in vendor spend. Generated and managed SLAs. Created and monitored performance scorecards. Created and managed vendor servicing strategy.Responsibilities included contract negotiations, RFP assessment, invoicing, issue resolution, metric reporting, performance improvement, and coordination of training activities
Dec 2010 - Jan 2014
Quality Manager
Managed internal service quality program for 200 Customer Service RepresentativesImproved quality processes for increased efficiency and effectivenessImplemented new quality assurance and customer service coaching standards
Sep 2008 - Dec 2010
Manager Of Projects And Quality
Directed process improvement projects and quality program for Individual Business Service Center
Jun 2006 - Dec 2008
Operations Manager
Manager of 10 person Appeals and Grievance UnitMet DOL/ERISA appeal timeliness standard for 99.7% of appeals processedFacilitated quarterly performance review meetings with Executive Leadership
Sep 2003 - Sep 2006
Process Improvement Coordinator
Performed bi-yearly process review and management system audits utilizing the COPC-2000® Standard Implemented new processes to improve inquiry handlingPresented COPC processing requirements and standards to executive leadershipConducted 6-step problem solving analysis training
Sep 2001 - Sep 2003
Team & coworkers
Colleagues at Church Extension Fund
Other employees you can reach at mi-cef.org. View company contacts for 9 employees →
2 education records
Wesley Shasko education
Ms, Organizational Leadership And Administration
Bachelor Of Science - Bs, Industrial And Operations Engineering
FAQ
Frequently asked questions about Wesley Shasko
Quick answers generated from the profile data available on this page.
What company does Wesley Shasko work for?
Wesley Shasko works for Church Extension Fund.
What is Wesley Shasko's role at Church Extension Fund?
Wesley Shasko is listed as Loan Processor at Church Extension Fund.
What is Wesley Shasko's email address?
AeroLeads has found 1 work email signal at @citigroup.com for Wesley Shasko at Church Extension Fund.
Where is Wesley Shasko based?
Wesley Shasko is based in Canton, Michigan, United States while working with Church Extension Fund.
What companies has Wesley Shasko worked for?
Wesley Shasko has worked for Church Extension Fund, Citi, University Of Michigan, Crain Communications, and Health Alliance Plan.
Who are Wesley Shasko's colleagues at Church Extension Fund?
Wesley Shasko's colleagues at Church Extension Fund include Jim Saalfeld, Andrew Sohn, and Rodney Barodte.
How can I contact Wesley Shasko?
You can use AeroLeads to view verified contact signals for Wesley Shasko at Church Extension Fund, including work email, phone, and LinkedIn data when available.
What schools did Wesley Shasko attend?
Wesley Shasko holds Ms, Organizational Leadership And Administration from Concordia University-Ann Arbor.
What skills is Wesley Shasko known for?
Wesley Shasko is listed with skills including Process Improvement, Call Centers, Six Sigma, Business Process Improvement, Management, Business Analysis, Leadership, and Call Center.
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